Vulkan Vegas Casino - Игрок пытается вывести свой выигрыш.

I'm not able to withdraw the 180 I have on my Vegas vulkan account and they don't tell me what I did wrong can someone help me sff I'm new to this

Não estou a conseguir levantar os 180 que tenho na conta do vulkan Vegas e não me dizem o que eu fiz de errado alguém me pode ajudar sff sou novo nisto

Dear joaoxaruto16,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Do I understand correctly that you have accumulated your winnings from a bonus play?

Please understand that we’re not in a position to help you. You knowingly, not by accident, opened another account even if the terms and conditions clearly state that a player is allowed to have one account only. I would strongly recommend reactivating any old accounts in the future instead of creating new ones as this will be considered in the majority of casinos as multiple accounts, even if only one account is active at the time. 

Dear joaoxaruto16,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.