BetMaximus Casino - Вывод средств игроком задерживается.

I won €1300 and requested a withdrawal to 17.5. To this day, I haven't received any money; it's still being processed. Furthermore, I also won free spins worth €2.50, which means I can no longer play or load anything. The casino keeps telling me the same thing: please be patient.

Ich habe 1300 Euro gewonnen und einen Auszahlung an 17.5 beantragt bis heute habe ich kein Geld überwiesen bekommen es steht weiter in Bearbeitung und noch dazu habe ich auch freispiele auf 2.50 gewonnen das ich nicht mehr spielen kann beziehungsweise nich mehr laden kann das Casino schreit mir immer das gleich bitte um Geduld

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila