Betovo Casino - Игрок считает, что вывод его средств задерживается.

Dear Sir/Madam, I won a large sum of €23,000 on the sports betting site Betovo. So far, I've received a one-time payment of €700. Support is completely unhelpful. The withdrawal is stuck in the queue and has been "processing" for days, as promised, for the promised €700. I can't withdraw the money today because of the processing delay. I hope you can help me. My name is Alexander Skarupej.

Sehr geehrte Damen und Herren, ich habe bei der Sportwetten Seite Betovo einen großen Gewinn erzielt von 23.000 €. Bis jetzt wurde einmal 700 € überwiesen. Support hilft gar nicht. Die Auszahlung hängt in der Warteschlange und wird seit Tagen schon bearbeitet wie versprochen 700 €. Am Tag kann ich nicht abheben, weil es nicht klappt wegen der Bearbeitung. Ich hoffe, Sie können mir helfen. Mein Name ist Alexander Skarupej

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Dear Kajuz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kajuz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Kajuz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.