FamBet Casino - Запрос на закрытие счета игрока задерживается.

Ladies and Gentlemen

Dear Casino Guro Team

I need help closing my account. I've contacted the casino multiple times, but unfortunately, although I get a reply, the account isn't being closed. I contacted them again on November 25, 2025. I will provide the email address. I've lost €5,000 due to violations of the terms and conditions, and another €1,000 because I'm addicted.

Sehr geehrte Damen und Herren

Sehr geehrte casino guro Team

Bitte um Unterstützung wegen Account schließen habe das casino mehrfach angeschrieben leider kommt zwar Antwort zurück aber es wird nicht geschlossen am 25.11.2025 angeschrieben Email werde ich bereitstellen 5000 Euro verloren nach nicht Einhaltung der AGB 1000 Euro verloren weil ich süchtig bin

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear besarion,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

Hi Veronika, I've forwarded everything to you. I'm slowly losing hope for you all too, and I'm reminded that you're all in the same boat.

I'm sending you all proof with the hope that I lost money again yesterday and today.

Hallo Veronika ich habe dir alles weitergeleitet langsam verlier ich die Hoffnung von euch auch und bedenke das ihr alle inzer einem Hut steckt

Ich sende euch alle bewese mit der Hoffnung habe gestern und heute wieder Geld verloren

Account has been open since November 25, 2025 due to gaming addiction.

Account ist seit dem 25.11.2025 wegen Spiel sucht immer noch offen

The amount in dispute is no longer 1000 but 2000.

Der Streit wert beträgt nicht mehr 1000 sonder 2000

Dear besarion

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear besarion,

I am sorry to hear about your problem with FamBet Casino.

I will now try to contact a FamBet Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a FamBet Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Good morning Igor and thank you for your support

Guten morgen Igor und danke für eure Unterstützung

I contacted the casino but received no response; that's just how scammers are.

Ich habe das casino angeschrieben ohne Rückmeldung so sind halt Betrüger

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I contacted the casino.

More topics also available via live chat

Without a result, the score at casino guro for fambet should fall below average; that would be the best result.

Habe das casino angeschrieben

Mehr Fach auch live chat

Ohne Ergebnis score bei casino guro für fambet sollte unter dem Durchschnitt fallen das wäre das beste Ergebnis

Hi Igor, unfortunately I haven't heard anything more from the casino.

Hallo Igor leider nichts mehr von casino gehört

Time has run out, why is nothing being done here?

Zeit ist abgelaufen wieso wied hier nichts unternommen

Dear besarion,

We regret to learn about your situation.

We would like to inform you that it is not our intention to keep you waiting, we are currently investigating this matter in response to your concerns.

We will make every effort to provide you with an update at the earliest opportunity.

We sincerely appreciate your patience, understanding, and cooperation.

Thank you very much.

Kind regards,

FamBet casino team.

I'm waiting for your reply; tomorrow is Christmas, please process immediately.

Sincerely, [redacted by Casino Guru]

Ich warte auf eure Antwort morgen ist Weinachten bitte um sofortige Bearbeitung

Mit freundlichen Grüßen [redacted by Casino Guru]

I demand that you transfer 3000 euros.

Ich vordere euch auf 3000 Euro zu überweisen

Dear besarion,

Sorry for the long wait, but I was trying to get the casino access to this complaint. Unfortunately, it took longer than usual.

Dear FamBet Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.

Dear Igor,

We have sent an email attached few evidences for your review.

We would be looking forward for your update.

Kind regards,

FamBet Casino team.

Dear FamBet Casino,

Thank you very much for your evidence.

Upon reviewing the communication with the player, I would like to point out one important detail.

The player should never be "threatened" that their balance will be voided upon a self-exclusion request.

This is contradictory to the basic idea of self-exclusion and responsible gambling — to protect vulnerable players from gambling their money away.

Therefore, the player should be eligible for a refund of their deposits made after 25/11.

Could you please provide us with evidence, including all of the player’s deposits made after 25/11?

It's ridiculous that one has to wait so long.

Es ist nur lächerlich das man so lange warten muss

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.