Rollino Casino - Бонус игрока не начислен.

False advertisement.

Received email bonus (150%). Activated the code. Deposited and didnt credit me the bonus. When I communicated with chat they told me excuses. I have all the conversation.

Dear orestios1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you asked the casino to credit you any alternative bonus instead? Have you started playing your deposited balance?
• Could you please share which bonus promotion the complaint is about?
• Share screenshots with the promotion and associated rules here, and if you received the promotion via email, please forward it to my email at [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you asked the casino to credit you with an alternative bonus? Have you started playing your balance?

No, I didn't ask for another bonus because I already know their answer from my friend's experience. In other words, the casino staff says that it has no authority to credit the bonus and it is done automatically and exclusively during the deposit, choosing the corresponding available bonus from the list.

I have already played the money, but this does not prevent the bonus from being credited.

Could you please share which bonus offer the complaint is about?

I am attaching screenshots

I have deleted the email because I delete the mail every day due to many advertisements. I took the screenshot to communicate with the chat otherwise I wouldn't have this either. I did not imagine that I will fall I will have a problem with the casino because of its reputation.

Έχετε ζητήσει από το καζίνο να σας πιστώσει κάποιο εναλλακτικό μπόνους; Έχετε αρχίσει να παίζετε το υπόλοιπό σας;

Όχι δεν ζήτησα κάποιο άλλο bonus γιατι ξέρω ήδη την απάντηση τους από εμπειρία φιλικού μου προσώπου. Δηλαδή λέει το προσωπικό του casino ότι δεν έχει καμία αρμοδιότητα πίστωσης bonus και γίνεται αυτόματα και αποκλειστικά κατά την κατάθεση, επιλέγοντας το αντίστοιχο διαθέσιμο bonus από την λίστα.

Τα χρήματα τα έχω ήδη παίξει, αλλά αυτό δεν εμποδίζει από το να πιστωθεί το bonus.

Θα μπορούσατε, παρακαλώ, να μοιραστείτε ποια προσφορά μπόνους αφορά η καταγγελία;

Επισυνάπτω screenshots

To email το έχω σβήσει, διότι διαγράφω την αλληλογραφία καθημερινά λόγω πολλών διαφημίσεων. Το screenshot το έβγαλα για να επικοινωνήσω με το chat αλλιώς δεν θα είχα ούτε αυτό. Δεν φαντάστηκα ότι θα πέσω θα έχω πρόβλημα με το casino λόγω της φήμης του.

Thanks for the detailed explanation.

Since you played the deposit money associated with the bonus, it's often technically impossible to credit any bonus in most cases.

If you're unable to activate some type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

If you can't do anything more, please close the matter and I sincerely ask that my complaint and my evaluation be in public view so that another potential victim like me is spared. Thanks.

Αν δεν μπορείτε να κάνετε τίποτα παραπάνω κλείστε το θέμα και παρακαλώ θερμά να είναι σε κοινή θέα το παράπονο μου και η αξιολόγηση μου μηπως γλυτώσει κάποιο άλλο υποψήφιο θύμα όπως εγώ. Ευχαριστώ.

Dear orestios1,

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.