Silverplay Casino - Запрос на закрытие аккаунта игрока задерживается.

For months, I have been trying to close my account. Without success, my service request keeps getting forwarded, but I never receive an answer.

Ich versuche seit Monaten mein Konto zu schließen. Ohne Erfolg, meine Serviceanfrage wird immer wieder nur weitergeleitet aber ich bekomme nie eine Antwort

Dear silver123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify the reason for the account closure request?
• When was the first and the last time you contacted the casino regarding this issue?

Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear silver123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent all information to you by email

Ich habe alle Infos per Mail an Sie geschickt

Thank you very much for your reply, silver123. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear silver123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.