Starzspins Casino - Игроку требуется помощь в возврате внесенных средств после закрытия счета.

Hello, on December 24th I requested a permanent closure of my account due to gambling problems, but it was only completed 15 days later, and I've since deposited another €160. I'm requesting assistance in recovering my deposits. Thank you for your help.

bonjour en date du 24 décembre j'avais demandé une fermeture définitivement car j'ai des problèmes de jeux, mais cela a été effectuée 15 jours plus tard et j'ai plus effectuée encore 160 euro de dépôt, je demande de l'aide pour récupérer mes dépôt. Merci pour votre aide

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Dear Rebecca85,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's T&Cs and this is what I have found:

3.7. Self-Exclusion & Account Controls

Players may request self-exclusion at any time.

You must not open new accounts during exclusion.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila