Starzspins Casino - Отказ игрока от участия в турнире отложен.

⚠️⚠️⚠️WARNING ⚠️⚠️⚠️Scam Casino⚠️⚠️⚠️I have been waiting for my withdrawal since December 23, 2026. Today I received an email saying I had mixed up funds... I received a 777% deposit bonus. I had to wager over €11,000 within 24 hours. I managed to do it completely. When I tried to withdraw (approx. €2,800), it said I had to verify my identity. I submitted all the documents. After that, nothing. They said a message takes so long because of holidays, etc. Nothing since then. I then played down to €2,000 and then stopped playing. Scam, scam, scam... They took all my money! They simply withdrew €2000 and left me with my €25. I can't even withdraw the €25 because the KYC verification still isn't complete... This casino is a complete scam...

⚠️⚠️⚠️WARNING ⚠️⚠️⚠️Scam Casino⚠️⚠️⚠️Habe⚠️⚠️⚠️ seit 23.12.2026 auf meine Auszahlung gewartet.Heute die E-Mail bekommen das ich Gelder vermischt hätte...Hab einen 777% Einzahlbonus bekommen.Hab über 11000 € spielen müssen innerhalb von 24Stunden.Hab ich komplett geschafft.Beim Auszahlung (ca.2800€) hatt es dann geheißen ich muss mich Vertifizieren.Alle Dokumente eingereicht.Danach ist garnix mehr gekommen.Eial eine Nachricht dauert so lange wegen Feiertagen etc.Danach bis heute garnix mehr.Hab mich dann auf 2000 € runtergespielt und danach alles stehen gelassen.Scam,Scam,Scam...Haben mir mein ganzes Geld (2000 €) einfach eingezogen und mir meine 25 € auf dem Konto gelassen. Nicht Mal die 25 € kann ich Auszahlen da die KYC noch immer nicht abgeschlossen ist...Dieses Casino ist der reinste Betrug...

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Pr1nC1pia, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

Additionally, could you please clarify whether the €2,000 are still in your account? Alternatively, have the funds been lost during regular gameplay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.

I submitted all the required documents. I received this email the day before yesterday. It told me I had mixed funds, which is simply a lie. I completely fulfilled all the bonus requirements and still had approximately €2000 in my account. This money was completely withdrawn, and the €25 I deposited was left in the account. Unfortunately, I can't even withdraw this money because my KYC verification is still not complete. I took screenshots of everything, which clearly show that I had fully completed my bonus.

Habe alle geforderten Unterlagen eingereicht .Habe Vorgestern diese E-Mail erhalten.Hier wurde mir gesagt ich hätte Gelder vermischt was schlichtweg eine Lüge ist.Ich habe alle Bonusanforderungen komplett erfüllt und hatte noch ca.2000€ auf meinem Account.Dieses Geld wurde mir komplett eingezogen und meine 25 € die ich eingezahlt hatte wurden auf dem Konto gelassen.Leider kann ich nicht Mal dieses Geld auszahlen weil meine KYC noch immer nicht abgeschlossen ist.Ich habe von allem Screenshots gemacht auf denen ersichtlich ist das ich meinen Bonus komplett abgeschlossen hatte.

Dear Pr1nC1pia, Thank you for your response. I appreciate the details you provided in the attached email. It appears that during the period when other promotions were in effect, the 777% Boost promotion was still active, and the corresponding bonus amount had not yet been fully wagered.

Could you please confirm if you were aware that multiple bonuses are active at the same time?

Thank you for your patience and cooperation.

No, the 777% bonus had already ended (verifiably) and was in real money in my account. Weeks later, I used a 50 free spins bonus. I won about €12 with it. I gambled away that €12 and then canceled the bonus. There was still about €2000 of real money in my account. These 50 free spins had nothing to do with my 777% reload bonus. The bonus was completely used up, and I still had about €2000 of real money. This casino is cheating and stole €2000 of real money that I had won, and as a "goodwill" 😅, they left my initial €25 deposit in my account. I can't even withdraw that money because the KYC verification is still not complete, and I haven't received any response from support. I provided the requested information again about 5 days ago. So far, I haven't received anything. They told me I had mixed up funds, which is bullshit and simply a lie...

Nein,der 777% Bonus war bereits beendet (Nachweislich) und in Echtgeld auf meinem Konto. Erst Wochen später habe ich einen 50 Free Spins Bonus genutzt.Dabei habe ich ca 12 € erspielt.Diese 12 € habe ich verspielt und habe den Bonus danach abgebrochen.Es haben sich nach wie vor ca. 2000 € Echtgeld auf meinem Konto befunden.Diese 50FS haben nichts mit meinem 777% Aufladebonus zu tun gehabt.Der Bonus war komplett Beendet und noch ca 2000€ Echtgeld vorhanden.Dieses Casino betrügt und hatt mir 2000 € Echtgeld das ich erspielt habe gestohlen und hatt mir aus "Kulanz" 😅 meine 25€ die ich einbezahlt hatte auf dem Konto zurück gelassen.Nicht mal das Geld kann ich abheben da die KYC noch immer nicht abgeschlossen ist und auch keine Antwort vom Support kommt.Ich habe vor ca. 5 Tagen nochmal die verlangten Informationen geliefert.Bis jetzt ist gar nichts gekommen.Man sagte mir ich hätte Gelder vermischt was Bullshit ist und schlichtweg eine Lüge...

Dear Pr1nC1pia, thank you for your response.

Could you please provide clarification regarding the 777% Boost promotion? I noticed in the latest screenshot you attached that there remains an amount of 259.76€ yet to be wagered from the bonus. Your assistance in providing evidence that the promotion has been fully wagered would be greatly appreciated.

Thank you for your cooperation.

Unfortunately, I can't trace anything back to the previous transaction because all my data from Starzspins has been deleted. The only proof I have is my screenshots, which clearly show that the bonus only has €259.76 left to wager in one image, and I still have €2237.74 in my bonus balance. Even if I wager 260 spins at €1 each, there's still plenty of money left. I had to wager €7510.27. In the next image, you can see that I completed the bonus wagering requirements and had €2399.58 in my account, which was transferred to my real money balance for withdrawal. The KYC process is still not complete. As far as I can see, there are already several cases of fraud involving Starzspins.com. The last photo shows the beginning of the bonus. I transferred €25 in cash and received a 777% bonus. After that, I had to wager the €7,510.27 within a specified timeframe, and then the remaining balance would be credited to my account as real money. I fulfilled all the conditions. Even my girlfriend was there live. The money was then simply stolen from my account, and as a gesture of goodwill, they left me €25 in my account... that was my initial real money deposit. I can't even withdraw that money from these scammers because my KYC is still not complete. Unfortunately, my entire game history from Starspinz has been deleted, so I probably can't prove anything, but the screenshots say it all anyway... They told me everything would take longer because of Christmas. 😂😂😂 Today is February 4th. It's 2026 and these cheap scammers still haven't done the KYC... They're so cheap and messed up. So much for 3 days... There's absolutely no response from support anymore... Just nothing....

Leider kann ich gar nichts mehr im Verlauf zurück verfolgen da alle Daten von Starzspins gelöscht wurden.Den einzigen Nachweis was ich habe sind meine Screenshots auf denen man ganz genau sieht das der Bonus nur noch auf dem einen Bild noch 259,76 € zum Umsetzen sind und ich noch 2237,74 € auf dem Bonusguthaben besitze.Selbst wen ich 260 Spins mit einem € umsetze ist noch genug Geld übrig.7510,27 musste ich Umsetzen.Im nächsten Bild sehen sie genau das ich den Bonus fertig gespielt habe und noch einen Betrag von 2399,58 € auf meinem Konto befunden habe der mir zur Auszahlung auf mein Echtgeldguthaben transferiert wurde. Nach wie vor ist die KYC noch immer nicht abgeschlossen.Soweit ich mittlerweile sehen konnte gibt es schon mehr Betrugsfälle von Starzspins.com.Das letzte Foto zeigt den Anfang des Bonus.Habe 25€ Bargeld überwiesen und einen 777% Bonusgeld bekommen.Danach musste ich die 7510,27 € in einem geforderten Zeitrahmen Umsetzen dann bekomme ich den Rest der noch vorhanden ist auf mein Konto als Echtgeld gutgeschrieben.Ich habe alle Bedingungen erfüllt.Selbst meine Freundin war Live mit dabei.Das Geld wurde danach einfach von meinem Konto gestohlen und aus Kulanz haben sie mir 25 € auf meinem Konto gelassen...das War meine Echtgeldeinzahlung die ich Anfangs leistete.Nicht mal das Geld kann ich bei diesem Betrügern abheben da meine KYC noch immer nicht abgeschlossen ist.Leider ist der ganze Spielverlauf von Starspinz gelöscht worden das ich wahrscheinlich nichts nachweisen kann aber die Screenshots sagen eh alles...Man hatt mich vertröstet das alles länger dauert wegen Weihnachte😂😂😂 Heute haben wir den 4 Februar 2026 und diese billigen Betrüger haben die KYC noch immer nicht gemacht...So billig und abgefuckt sind die.Von wegen 3 Tage...Vom Support kommt gar nichts mehr...Einfach nichts....

Dear Pr1nC1pia,

Thank you for your response.

In your previous message, you indicated that the 777% bonus had verifiably been ended. If possible, could you kindly provide a screenshot of your bonus history for our review? If the casino has removed your bonus history, a screenshot confirming this would also be greatly appreciated. Additionally, could you please advise whether you attempted to request a withdrawal of the winnings from the 777% bonus prior to activating the 50 free spins?

Thank you for your cooperation.

Dear Pr1nC1pia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of Pr1nC1pia. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Dear Pr1nC1pia, could you please reply to my previous message?

Thank you in advance.