Vulkan Vegas Casino - Игрок пытается вывести свой выигрыш.

Hi. I won 6000 euros on 02/28/2021 and my father gave his account. However, they wanted my account after 3 weeks. I did that too and sent it by email. They should be uploaded now, but unfortunately nothing has happened for 10 days. I am always put off that I should be patient and that it will be processed. Now I still have 5000 euros on it and still cannot pay it out. Can you help me?

Hallo. Ich habe am 28.02.2021 6000 euro gewonnen und mein vater sein konto angegeben. Jedoch wollten sie mein konto nach 3 Wochen. Das habe ich auch gemacht und per mail geschickt. Sie sollten jetzt hochgeladen werden aber leider seid 10 tage passiert nichts. Immer werde ich vertröstet das ich mich gedulden soll und es bearbeitet wird . Jetzt habe ich noch 5000 euro drauf und kann sie immer noch nicht auszahlen. Können sie mir helfen?

Dear Markus,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for their cooperation, but, before we do so, could you please clarify why your father had to provide his card? Have you submitted your father’s card as a payment method for withdrawal? What payment method has been used to deposit funds into your account?

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Markus,

I am sorry you faced issues at VulkanVegas.

I am more than willing to assist you, but I am unable to identify you. Furthermore, I need at least a part of the e-mail that you used at registration at VulkanVegas.

Thank you in advance!

Kind regards

Thank you very much, Vulkan Vegas Casino Team, for assisting us in this matter.

Dear Markus,

Could you please provide all the required information?

Dear Markus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.