Vulkan Vegas Casino - Игрок считает, что вывод его средств задерживается.

Have requested withdrawal of 900 euros on 22/7 sent in kyc they approved would receive payment within 5 working days wrote to them 6 times it has now been 11 days!!! And no money

Har begärt utag på 900 euro den 22/7 skickade in kyc dom godkände skulle få utbetalning inom 5 arbetsdagar skrivit till dom 6 gånger det har nu gått 11 dagar!!! Och inga pengar

Dear Anette,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi thank you today it's been 12 days and vulkan vegas has put 900 euros back in my gaming account still no payout have requested withdrawal directly again as I already waited 12 days I hope you can help me

Hej tack idag har det gått 12 dagar och vulkan vegas har fört 900 euro tillbaka på mitt spelkonto fortfarande ingen utbetalning har begärt uttag direkt igen då jag redan väntat 12 dagar hoppas jag ni kan hjälpa mig

Dear Anette,

Have you received your withdrawal from the casino yet?

Today it's been 14 days no money yet

Idag har det gått 14 dagar inga pengar än

Today 16 days no money yet😡😡😡

Idag 16 dagar inga pengar än😡😡😡

After 18 days of waiting I have not received my 900 euros After 12 days you put them back on my player account and therefore had to make a new withdrawal on 3/8 still no money 😡😡😡

Jag har efter 18 dagars väntan ej fått mina 900 euro Efter 12 dagar satte ni tillbaka dom på mitt spelarkonto och fick därför göra nytt uttag den 3/8 fortfarande inga pengar än😡😡😡

Today is 19 days no money yet😡😡😡😡😡😡😡900 euros

Idag är det 19 dagar inga pengar än😡😡😡😡😡😡😡900 euro

Hello Anette

The withdrawal request was canceled due to technical reasons.

We are kindly asking to make another withdrawal request.

Also, we've credited some extra to compensate for inconveniences caused.

Thank you for understanding!

Best regards

After waiting 20 days for my money this is the second time you send my money back in the game account😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Efter ha väntat 20 dar på mina pengar det är andra gången ni skickar tillbaka mina pengar på spelkontot😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Didn't think it could get worse, now for the third time I've requested a withdrawal 3 times 250, there are no excuses left from your side so bad I'm waiting remind money 😡😡😡😡😡😡😡😡😡😡

Trodde inte det kunde bli sämre nu har jag för tredje gången begärt uttag 3 gånger 250 finns inga ursäkter kvar från eran sidan så dåligt jag väntar påminna pengar😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Hello Anette,

Please confirm you've received the money.

Thank you in advance!

Kind regards

Thank you, finally after 20 days the money came 🙏

Tack äntligen efter 20 dar kom pengarna 🙏

Awesome news, Anette. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.