Vulkan Vegas Casino - Игрок считает, что вывод его средств задерживается.

I requested a withdrawal of €600 on November 6, 2025, which was approved the same day, but I haven't received any payment yet. Support said the funds should have arrived by now.

I received a payout confirmation in the form of a screenshot, and my information appears to be correct. Is it normal for a payout to take this long after approval?

Ich habe am 06.11.2025 eine Auszahlung beantragt (600€), diese wurde auch am selben Tag genehmigt, ich habe bis jetzt jedoch keine Zahlung erhalten. Der Support meinte die gelder sollten schon da sein.

Eine Auszahlungsquitting in form eine Screenshots habe ich bekommen, dort scheinen meine Daten zu stimmen. Ist es Normal das eine auszahlung nach einer genehmigung so lang dauert ?

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Dear Milozir,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Milozir

Please kindly specify the disputed transaction ID.

Thank you!

Dear Milozir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The transaction is complete; support was absolutely unhelpful. The amount was credited back to my Vulkan Vegas account, and I subsequently requested a new withdrawal, but I'm still waiting for it.

Die Transaktion hat sich erledigt, der Support war absolut nicht Hilfreich. Der Betrag wurde wieder auf meinem Konto bei Vulkan vegas gutgeschrieben, ich habe danach eine neue Auszahlung angefordert aber auf diese warte ich bis jetzt auch Vergeblich.

The new transaction ID is, incidentally, 1a145c40-8d0e-4da9-a381-5c199da335ca

Die neue Transaktions ID ist im übrigen 1a145c40-8d0e-4da9-a381-5c199da335ca

I've now received a payment receipt, but my bank can't do anything with it... This casino is either a complete scam or simply incompetent.

Nun habe ich einen Zahlungsbeleg bekommen, mit dem kann meine Bank jedoch nichts anfangen... Dieses Casino ist entweder der reinste Betrug oder einfach unfähig

Dear Milozir, thank you for your reply. In order for me to better help you with this complaint, could you please clarify the issue with your latest withdrawal?

Thank you in advance for your cooperation.

On November 18th, after my first withdrawal was returned, I immediately initiated another withdrawal request. This one was approved on November 19th, but the money still hasn't arrived in my account. After contacting support, I received a receipt which I was supposed to take to the bank. No one there could help me, and they described the receipt as dubious and strange. I've given up; I'm certain that you can't expect any payouts from this casino.

I have checked the bank details I provided, as well as the name, address, etc., and everything was correct on my end.

Ich habe am 18.11 nachdem die erste Auszahlung zurück kam gleich eine neue gestartet, diese wurde um 19.11 genehmigt das Geld kam jedoch bis heute nicht auf meinem Konto an, nach Meldung beim Support habe ich eine Quittung bekommen mit dieser sollte ich zur Bank. Dort konnte mir keiner weiterhelfen und diese Quittung wurde als dubios und seltsam bezeichnet. Ich habe aufgegeben ich bin mir sicher das man von diesem Casino keine Auszahlung erwarten kann.

Ich habe die Bankdaten die ich angegeben habe sowie den Namen, Adresse usw. Nochmal geprüft von meiner Seite aus war alles richtig

According to support, the money was "successfully" transferred to me. However, it's nowhere to be found in my account.

Laut Support wurde das Geld "erfolgreich" an mich überwiesen. Es fehlt auf meinem Konto Jedoch jede Spur

The bank employee's detailed response was that they couldn't do anything with this receipt and that if a payment had been received, it would already be visible on the bank statement I sent to support.

I will NEVER play there again and I can only recommend to everyone else: stay away from Vulkan (scammers) Vegas.

Die ausführliche Antwort des Bank Mitarbeiters war, sie können mit dieser Quittung nichts anfangen und wenn ein betrag eingegangen wäre würde man diesen auf dem Kontoauszug, den ich dem Support geschickt habe, schon längst sehen.

Ich werde dort NIE wieder spielen und kann dies jeder anderen Person nur empfehlen: Finger weg von Vulkan (Betrüger) Vegas

Dear Milozir

Previously you've already received 10+ withdrawals, and all was fine.

Can you please specify the disputed transaction ID in order to take it further

Regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Milozir,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila