WikiLuck Casino - Вывод выигрыша игрока задерживается.

I registered at this casino and made two deposits. I was "lucky" enough to win and requested a withdrawal, which hasn't been processed yet. They asked for additional documentation via email, which I sent. Then they asked for verification with my ID, which I also sent. Since then, they haven't responded to my emails, processed my withdrawal, or done anything. It smells like a scam to me.

Me registre en este casino y realicé dos depósitos. Tuve la "suerte" de ganar y solicité la retirada la cual no se ha aceptado todavía. Me pidieron documentación adicional por el correo electrónico la cual envié. Luego me pidieron una verificación con mi DNI y también la envié. Desde entonces no me responden a los correos ni me aceptan la retirada ni nada. Me huele a estafa.

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Dear Rsto93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rsto93,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Rsto93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru