Winna Casino - Вывод выигрыша игрока задерживается.

Winna's original high-low

Play normally and keep winning normally

The balance is now $600,000.

After that, I was able to withdraw money about three times, but then I was unable to log in to my account and was asked to provide KYC, which I submitted, but I never heard back.

Contacting support and the VIP host was ignored.

He was also leading the first place in the one-year anniversary race.

His name isn't even on the rankings.

I fought on your turf without any cheating and won. I have no idea why my withdrawal was rejected. I would like at least an explanation that I can understand.

winnaのオリジナルのハイローで、

普通にプレーして普通に勝ち続けて

残高が60万＄になりました。

その後3回程出金出来ましたがアカウントにログインできなくなり、KYCを求められ提出しましたが音信不通。

サポート、VIPホストに連絡いれても無視。

1年記念のレースも1位を独走していたが

ランキングに名前すらない状態。

私はそちらの土俵で不正無く戦い勝ちました。なぜ出金拒否されるのか全くわかりません。せめてこちらが納得できる説明くらいはして欲しい。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear wakiwaki,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

thank you.

It's been more than a week already,

I'll try to wait patiently.

But we're not doing anything wrong.

I just played normally and won

Suddenly my account was frozen

It was a huge shock to be ignored.

I deposited my own funds properly...

ありがとうございます。

既に1週間以上経ちましたが、

辛抱強く待ってみます。

ただこちらは不正もしていない

普通にプレイして勝っただけで

いきなりアカウント凍結されたり

連絡を無視されるのは非常にショックでした。

ちゃんと自己資金を入金したのに...

Dear wakiwaki,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.