Wyns Casino - Учетная запись игрока остается активной, несмотря на запрос о самоисключении.

Since I'm a gambling addict, I requested an account suspension via live chat and was told to submit it via email, which I did. I'm bombarded with text messages daily, and my account still hasn't been suspended, and I've gambled away another thousand euros.

Da ich spielspchtig bin bat ich im livechst um Kontosperre und wurde auf einreichen via e Mail vertröstet was ich getan habe. Ich werde tagtäglich mit sms zugebombt und meine Konto wurde noch immer nicht gesperrt und habe weitere tausend Euro verspielt

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Dear Fistaisda,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling section and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please clarify whether you've informed the casino about your gambling problem? Please forward the account closure requests you sent to the casino to my email at [email protected].

Thank you very much for your cooperation.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.