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I withdrew 300 euros more than 48 hours ago (the maximum delay they promised) now they tell me that there was an error in processing the withdrawal, and they can't tell me how long it will take

Ho prelevato 300 euro più di 48 ore fa (il massimo del ritardo da loro promesso) ora mi dicono che c'è stato un errore in fase di elaborazione del prelievo,e non sanno dirmi quanto ci vorrà

Dear marcolaneve,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear marcolaneve,

Have you received your withdrawal from the casino yet?

Dear marcolaneve,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.