22bet Casino - Аккаунт игрока закрыт.

Hi, I've been playing on 22bet for months without any problems, then 4 days ago I was disconnected and I can't log in anymore.

They say they closed my account but still no news of why-

They sent me an email asking me for the documents which I immediately sent.

No response from there.

I had just deposited 90 euros and had 110 in my account at the time of the block.

The problem could arise from the fact that I connected from my new mobile without having uninstalled their application from my previous mobile.

Obviously for convenience I use both phones even if the old one no longer has the sim which is obviously in the new phone.

I have no attachments as the block occurred while I was in my account.

Now regardless of whether they can reopen it for me or not, I would like my money back since I had already lost 500 euros in the previous days!

Salve, ho giocato per mesi su 22bet senza avere problemi, poi 4 giorni fa sono stato disconnesso e non posso piu loggarmi.

Dicono di avermi chiuso il conto ma ancora nessuna notizia del perchè-

Mi hanno mandato una mail chiedendomi i documenti che io ho immediatamtne inviato.

Da li nessuna risposta.

Avevo appena versato 90 euro e ne avevo 110 sul conto al momento del blocco.

Il problema potrebbe derivare dal fatto che io mi sia collegato dal mio nuovo cellulare senza avere disinstallato dal mio precedente cellulare la loro applicazione.

Ovviamente per comodita uso entrambi i cellulari anche se il vecchio non ha piu la sim che ovviamente è nel nuovo cellulare.

Non ho allegati in quanto il blocco è avvenuto mentre ero all interno del mio conto.

Adesso a prescindere dal fatto che me lo possano riaprire o meno, desidererei riavere i miei soldi visto che nei giorni precedenti avevo gia perso 500 euro!

Dear oby981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear oby981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.