22bet Casino - Игрок пытается получить свой выигрыш.

Hi, I'm amerigo l ******, I tried to change and I chose 22 bet, thinking it was a nice betting site, I deposited and I also withdrew 200 euros with my mastercard, but now after some deposits made me I find myself with about 1500 on my account and I would like to withdraw it, but I could not, withdrawal denied. so they advised me to open an alternative account (ecopayz), but it still does not let me withdraw, despite having sent all the necessary documents for verification accounts with screenshots relating to the deposit operations of the ecopayz account, can you help me?

Ciao,sono amerigo l******,ho provato a cambiare e ho scelto 22 bet,pensando fosse un bel sito di scommesse,ho depositato e ho anche prelevato 200 euro con la mia mastercard,ora però dopo alcuni depositi fatti mi ritrovo con 1500 circa sul conto e vorrei prelevarlo,ma non ci sono riuscito,prelievo negato .quindi mi hanno consigliato di aprire un conto alternativo(ecopayz),ma ancora non mi fa prelevare ,nonostante che ho mandato tutti i documenti necessari per la verifica dei conti con screenshot relativi alle operazioni di deposito del conto ecopayz,mi potete aiutare?

Dear Amerigo,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Do I understand it correctly, that you are now waiting for the casino to approve your documents?

If yes, please understand that the KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Have you tried to communicate these issues with the casino? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply.

Best regards,

Kristina

Dear Amerigo,

Since you've filed 2 complaints about the same problem, I am closing this one and we will keep only the second one opened:

https://casino.guru/22bet-casino-player-s-struggling-to-withdraw-his-winnings--4

In case you still aren't able to reply, please contact Petronela to her email address petronela.k@casino.guru.

Thank you for understanding.