BC.Game Casino - У игрока возникли проблемы с проверкой KYC.

I was playing b c game suddenly i faced kyc verfication issue u submitted all my documents last 1 week ago but still i didnt do transction plz resolve my issue

Dear 70097752,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I dnt know why but today one week has been cmplted but still i m facing kyc issue plzz reslove my issue plzzzs

Thank you very much, 70097752, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello 70097752,

This is Tomas and from now on, I will be assisting you with this case. In order to help you resolve the problem, I will now contact the casino.

I'd like to invite BC.Game Casino to join this conversation and participate in the investigation.

Can you please provide us with any reasons for the delay in the completion of the KYC procedure which causes the problem with the withdrawal request for the player?

Thank you.

Best wishes,

Tomas

I dont know i provide all the documents and but still my acxount still blocked i didint do transctn plzz i requst u again reslv this issue plz

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 70097752,

Please provide the following details so we can assist you :

• Account email
• Account User ID

Best regards ,

BC.GAME

Dear 70097752,

Can you please provide the casino with the requested information? Thank you.

Kind regards,

Tomas

Dear BC.Game Casino,

Is the information sufficient to proceed?

Kind regards,

Tomas

Thank you for the information.

We requested KYC from you due to you creating numerous accounts under you own affiliate link (self referral), therefore we require your KYC for identity verification. To date we have not received any information from you.

Please note that if your KYC submission is submitted and successful, we will have a further discussion regarding the misuse and abuse conducted using multiple accounts. With the likely outcome being that we will allow you to continue to play using one account only.

You can complete the required KYC verification steps here - https://bc.game/setting/verify

Please reply on this thread once completed so we can discuss further.

Best regards,

BC.GAME

I already cmplted all my information but still i think didnt work plz resolve this issue i submitted all my documents

Dear BC.Game Casino,

Can you please update us once the KYC verification is completed? Thank you.

Kind regards,

Tomas

Yes why nottt if u solve this problem i will shall be very thank full to u

Still i n facing k f c verification didnt solve kindly its my humble request solv my issue

I am w8ng for ur response

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

The situation remains the same as per the previous message. To date we have not received any KYC information from this player.

I have provided instructions on how to do this above. Unfortunately without this being completed we are not able to proceed further.

Best Regards,

BC.GAME

Dear 70097752,

Can you please explain how you have provided the casino with the requested documents for KYC? If it was via email, I kindly ask you to forward it to my address: tomas.k@casino.guru

Kind regards,

Tomas

Dear 70097752,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best regards,

Tomas