BC.Game Casino — общее обсуждение (Страница 15)

casino.guru is the best but sometimes they can not help too noone can help

bc.game say already that my accout get hacked and my 7,5k get stolen but noone can do something

my complaint was closed without even providing evidence, perhaps they paid the person who represented my interests (purely personal opinion)

https://www.trustpilot.com/evaluate/casino.guru

here you can leave a review of the work of the casino.guru team

I believe that our team was not able to do anything further regarding your complaint, and that is why it has to be rejected.

If you have any more evidence and you wish to reopen it, please do so at any time.

I am not exactly sure how the reason was explained to you, but I believe that this is not the case, that if a player deposits a low amount, they cannot win big. This can really happen only if there is some win limit stated in the casino terms, of course.

Please mind your language, other wise your account will be banned.

I see in your complaint that our team really tried to help but consequently had to reject it as no balance was left in your account.

They wrote to me that after losing a few dollars, I won several thousand dollars, which is why my account was subsequently blocked

Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think

They have incompetent support, they will give you an answer but too late

This is exactly what it tells me, my account was stolen and I can't recover it.

Es exactamente lo que me dice ami que mi cuenta fue robada y no puedo recuperarla

That's what you think, or rather, that's what they told you so that they would close the case, but tell me exactly how much money you see in the image I posted.

Eso cres tu o mas bien fue lo que te dijieron para que cerraran el caso pero dime tu exactamente cuanto dinero ves tu en la imagen que puse 

Well now according to them they say that I am not the owner of my account and that the verification did not pass because it is another owner and for security you do not need to block yourself, I am leaving, damn dogs sold to BC

Bueno ahora según ellos dicen que yo no soy el dueño de mi cuenta y que no pasó la verificación que por que es otro dueño y para seguro no necesitas bloquearse yo me voy malditos perros vendidos a bc

It was explained to you in the complaint thread why they actually closed the complaint: "After gathering and reviewing all the necessary details, we are closing this complaint as unjustified due to the currency exchange rate arbitrage. The vast majority of your initial significant winnings were considered invalid for this reason, and therefore. you are definitely not eligible to withdraw winnings accumulated in such a (illegitimate) way.

The casino acted in accordance with its terms and conditions. There was basically no other way how it could have ended. If your previously successfully withdrawn winnings were accumulated the same way as the disputed winnings, you can be only glad and happy you managed to withdraw them.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by."

Did you try to contact the authority regarding this?

Of course, if you believe that you have enough evidence to reopen your case, please do so, and our team will gladly look at it.

May I ask what do you mean exactly, please? That your account actually belongs to another player? Didn't you pass the verification process?🤔

I'm a bit confused now, to tell you the truth.

The account always belonged to me, only a link that was shared in the bc games chat, I opened it and it took me to a telegram bot in which my account was hacked, I asked support to block my account, which took days to believe me, in the end they did it and they never gave it back to me, now my account is without a floor since my email is unlinked and I tried to log in with the number that I linked but it asks me for verification which they do not accept and despite the fact that I gave evidence, the one who handled my case said that I was fraudulent

La cuenta siempre me perteneció solo que un enlace que compartieron em el chat de bc games lo abrí y me llevo a un bot de telegram en el cual me hakearon mi cuenta yo pedí a soporte que bloqueara mi cuenta lo cual tardaron días en creerme l final lo hicieron y ya nunca me la regresaron ahora mi cuenta esta sin suelo ya que esta desvinculado mi correo e intentado entrar con el número que vincule pero me pide la verificación la cual no me aceptan y a pesar de que di pruebas el que llevo mi caso dijo que yo era fraudulento

Now new information has appeared, it turns out that I was not involved in currency rate arbitrage, but on their website there was supposedly a technical error, as a result of which my 4,000,000 rubles became unavailable, although I am sure that I won everything fairly

Your representative told me by mail that he is no longer going to respond, excellent decision

Hello,

Has this occurred again, or is this related to your previous complaint, please? I'm a bit confused too, to be honest.

in any case the complaint ended like this:

"Dear gudeliamondragon64,

I spoke with the casino representative in a private conversation and he assured me their team is working on a solution to restore your account.

Since we believe the true nefarious party is not the casino but the perpetrator of the scam, we can't penalize the casino. Since your account was presumably closed without any withdrawable balance we'll close the complaint as rejected. I hope similar issues avoid you in the future. Thank you for your understanding, I am sorry we could not be of more help on this occasion.?