BetAlice Casino — общее обсуждение (Страница 3)

I have been waiting for almost a week for the amount of PLN 900, and I will probably file a complaint, why do I have to wait 14 days if it is my money?

obecnie czekam juz prawie tydzień czasu na kwotę 900 zł, i chyba napisze skarge dlaczego mam czekac 14 dni skoro to moje pieniądze?

I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money. 

However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.

BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.

I've been waiting for a week now, if I don't get paid today I'll file a complaint

czekam juz tydzień czasu, jeśli dziś nie dostanę wypłaty składam skarge

I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?

Today I filed a complaint against this casino.

dzisiaj założyłem skarge właśnie na to kasyno.

Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.

I would like to ask you to close my complaint, the money arrived today. Thank you.

prosilbym o zamknięcie mojej skargi, pieniądze dzisiaj do mnie dotarły. Dziękuję.

Hey, I saw the complaint is in state- review.

I will let our team know about the situation.

Glad you got your money. 🙂

That's a shame. But I see that another player got their money, so I believe that you will also be lucky and get yours.

If that doesn't happen, then the complaint will continue and we will contact the casino.

If there are any updates, let me know.🙂

I submitted a complaint to you about 1 1/2 weeks ago. When the deadline for publishing the complaint expired, I was asked to confirm once again whether the problem had been resolved or not.

No, my issue has not been resolved, otherwise I would have marked the complaint as resolved.

Now i am waiting three more days for Casino Guru to respond to my reply so that the complaint can finally be processed. Honestly... this is wasted time and only causes more frustration. Utterly inappropriate.

https://casinoguru-en.com/complaints/betalice-casino-player-s-winnings-haven-t-been-received-5

Regards

R0UNDER

I know that it can be time-consuming, but the procedures are the same for everyone. However, I believe that everything will improve and the casino will be contacted soon.

The casino hasn't said anything else yet. Have you found out anything new?

Hahahaha... how can I make it clear to the Gurus that the answer is no? ... nein, non, nee, nö, nope, or eheh?

The fact that BetAlice has not yet responded is surely because you have not pursued my complaint and started to exert pressure on BetAlice. 

But what do I know? 🤷‍♂️

We haven't contacted the casino yet, but when we do, you'll see it in your complaint. However, players sometimes try to communicate with the casino outside of complaints, or the casino sometimes sends them updates. This is not unusual, so I asked about it since you wrote to me after a week.

I've been waiting for a €500 payout since February 16th. I keep getting the same standard response from support: it's due to additional security checks by the finance department or too high a volume of requests. I don't know what else to do; Monday will mark 14 days.

Ich warte nun seit 16.02. Auf eine Auszahlung von 500 euro ,immer wieder Standart Antwort vom Support es liegt an der Finanzabteilung zusätzliche Sicherheitsprüfungen oder zu hohes Volumen an Anfragen, ich weiß nicht was ich noch tun soll, montag sind 14 tage erreicht

Please let us know how the withdrawal is now. Still pending?

Our complaint team will soon review your complaint and inform you about any next steps if the withdrawal wasn't paid yet.

The status remains unchanged; I have opened a complaint.

Der Status ist weiterhin unverändert ich habe eine Beschwerde eröffnet

I won €400 from the casino in early February, but today, March 22, 2026, I still haven't received my money. I have submitted all the requested documents, but the casino is no longer responding to my emails. In the customer service chat, I always get the same copy-paste response: "the matter is being processed by the team".

When I read the casino reviews, I noticed that many others seem to have the exact same problem.

If anyone has any tips on how to proceed with this, they are welcome.

Voitin kasinolta 400 € helmikuun alussa, mutta tänään, 22.3.2026, en ole vieläkään saanut rahoja nostettua. Olen toimittanut kaikki pyydetyt dokumentit, mutta kasino ei enää vastaa sähköposteihini. Asiakaspalvelun chatissa saan aina saman copy–paste‑vastauksen: "asia on tiimillä käsittelyssä".

Kun luin kasinon arvosteluja, huomasin, että monilla muilla näyttää olevan täysin sama ongelma.

Jos jollain on vinkkejä miten edetä asian kanssa niin otetaan vastaan.

Hello, to be honest, I think you’ve been waiting long enough. From what you’re saying, it sounds like you went through verification recently, but it wasn’t completed? That would be very important to find out.

Even so, it’s good that you opened a complaint. I hope our team will be able to help you in some way.