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I made a withdrawal of 215 euros on Powbet, after being reassured several times by the live chat, in the end after a week they canceled the withdrawal without giving me a reason, can you help me? I attach the screenshots

Ho effettuato un prelievo di 215euro su Powbet , dopo essere stato piu volte rassicurato dalla live chat , alla fine dopo una settimana mi hanno annullato il prelievo senza darmi una motivazione, potete aiutarmi? allego gli screenshot

Hello,

I'm sorry can't read the printscreen - I prefer the English language, you see.

Anyway, what seems to be the problem with the withdrawal? Have you passed the KYC verification already? Is your gaming history ok? Have you complied with all terms and conditions, please?

I'll wait for further information.

Someone withdrew from this casino in Brazil, because I made a deposit there and got a bonus and fulfilled their rollover and requested a withdrawal on April 8th and it still hasn't dropped and I was asked for documents that I already sent last Saturday and continue in analysis, could someone help me please ?

Alguém sacou desse cassino no Brasil , pois fiz deposito nele e ganhei bonus e cumpri com rollover deles e solicutei saque dia 08 abril e não caiu ainda e me foi solicitado documentos que ja enviei sábado passado e continue em analize , alguem poderia me ajudar por favor?

Hello there.

I'd say you have not been verified yet - am I correct? When did you send the requested documents and more importantly, are you in contact with the casino?

Its score is quite good, but other players seem to be unhappy too, at some point. Browse the reviews.

Good morning! Yes, I'm still in the verification process and I've already sent several documents and they always end up asking for something new, this is already two weeks old and they're not able to release the withdrawal

Bom dia! Sim ainda estou em processo de verificação e ja enviei varios documentos e sempre acabam pedindo algo novo , isso ja está completando duas semanas já e não estão dando jeito de liberar o saque

Hello!

Luckily for you, the complaint should help, I'd say. It's good you submitted it.

Verification accepted yesterday and awaiting payment and I was given 3 business days to complete. Waiting to drop in.

Verificação aceita ontem e aguardando pagamento e me deram prazo de 3 dias uteis para concluir. Aguardando cair na conta.

Hello there.

I replied in the second thread:

"Keeping aside the fact you started the verification a few weeks back, now it sounds quite alright to me. The scheduled time usually corresponds with the payment option you opted for.

So, let's what happens today! 🤞🤞"

I have made a withdrawal on powbet 500€ at first they told me that the money has been sent normally to my account and it will take a few days to show up and after a while for no reason they blocked me saying that I have committed fraud and they are not giving me my money back liars which I won normally without any bonus

Έχω κάνει μια ανάληψη στο powbet 500€ στην αρχή μου είπαν ότι έχουν σταλεί κανονικά τα λεφτά στον λογαριασμό μου και θα κάνουν λίγες μέρες να φανούν και έπειτα από λίγο χωρίς λόγο με μπλοκαραν λέγοντας ότι έχω κάνει απάτη και δεν μου δίνουν τα λεφτά μου πίσω οι ψεύτες τα οποία τα κέρδισα κανονικά χωρίς κάποιο μπόνους

Hello there!

At this point, I feel it would be good to mention the complaint. It was a good step to take, and we appreciate the opportunity to help you. It would also be great if you could share all relevant communications or updates. Preferably via complaint, at this moment Nick needs all of those first.

Can you provide additional info, please?

I would like to see the casino's explanation - for example.



Here are some receipts they say they will send my money normally and then they close my account without me doing anything please contact the casino and get my money



Αυτά είναι μερικές αποδείξεις οι οποίες λένε ότι θα μου στείλουν τα λεφτά μου κανονικά και μετά μου κλείνουν τον λογαριασμό χωρίς να έχω κάνει τίποτα σας παρακαλώ επικοινωνήστε με το καζίνο και κερδίστε τα λεφτά μου

Thank you for those screenshots.

Now I better understand the matter, on the other hand, I quite understand the casino went silent. Once they are assured the player has committed any kind of fraud - which is not my statement just taking the rule no. 9.4 into consideration - no further explanations are given publically 🙁.

At this point it is crucial to update the complaint thread properly, so make sure all those screenshots are available there, Nick is going to need all relevant information to proceed further.

Could you do that, please?

they have closed my account due to regulations 9.4 as they say but without having committed any fraud or anything and they are not giving me my money I will also upload some photos while they told me normally that they have sent them then they tell me your withdrawal has been canceled due to fraud but I have not done anything

μου έχουν κλείσει τον λογαριασμό λόγο των κανονισμών 9.4 όπως αναφέρουν χωρίς όμως να έχω κάνει κάποια απάτη η κάτι και δεν μου δίνουν τα λεφτά μου θα ανεβάσω και μερικές φωτογραφίες ενώ μου είπαν κανονικά ότι τα έχουν στείλει μετά μου λένε ακυρώθηκε η ανάληψη σας λόγο απάτης αλλά δεν έχω κάνει τίποτα

I don't know how to send them so he can see them and I hope Nick can see them here too

Δεν ξέρω πως μπορώ να τα στείλω ώστε να τα δει και ο Νικ ελπίζω να μπορεί να τα δει και εδω

It's necessary to send it all to Nick directly - try to lead one at a time to the complaint. Or simply insert those posts there so he can understand the issue. Alternatively, use this email: nikolas.b@casino.guru

Nick is not going to find it here on the forum - I'll send him a note, but please update the complaint.

Is there any chance I can get my money back from the casino or I'm just trying

Υπάρχει περίπτωση να πάρω τα λεφτά μου πίσω από το καζίνο η τζάμπα προσπαθώ

Not sure I follow. Untill the complaint hasn't closed, the chance is there. The casino is rated as "above the average" so, I expect them to provide cooperation if necessary.

I know the waiting sucks, but it's part of the process. I notified Nick about the current event, please give him time to respond properly.🙏

Ok will I ever get an answer please?

Εντάξειιι ποτέ θα έχω απάντηση παρακαλώ?