Swiper Casino — общее обсуждение (Страница 2)

Swiper says it's blocked

Swiper diz estar bloqueado

Casino swiper is not serious about withdrawals, I have been waiting for a withdrawal since 09/19, customer service asks me for patience and apologies, suddenly I receive an email that says unsuccessful withdrawal.

I make a new withdrawal and I'm waiting again

Casino swiper no es serio con los retiros,desde el 19/09 esperando un retiro,en atención al cliente me piden paciencia y disculpas,de repente me llega un mail que dice retiro infructuoso.

Hago un nuevo retiro y estoy esperando otra vez

What was the reason for canceling it, though? Did they explain it to you by any chance?

If you'd like to get your money, you will surely need to request it again. Hopefully, this time everything will go smoothly.

Is your account verified there, by the way?

Sorry, but I believe it is due to restrictions in your country. Am I right?🤔

Have you played at this casino?

If you see that it is still going nowhere, please let us know, and our complaint team will try to help solve this issue.

Just know that we usually give casinos 14 full days before we intervene in any case.

Paid 😉 thanks 🙏

Pago 😉 obg 🙏

Ok, I will wait 14 days again and if I don't receive the money I will contact you, thank you.

De acuerdo,esperaré de nuevo 14 días y si no recibo el dinero contactaré con ustedes, gracias

That is great news.

Now we have to get the information to your complaint resolver, but also to our data team, so they can check the information about players from Portugal not being allowed at this casino.

We'll wait for the updates from you.

Finally paid! Thank you!

Por fin pagado! Gracias!

That's great!

How would you describe your experience from this casino overall, if you don't mind me asking?

You can even write it in your user review over here if you're interested.🙂

Hello, I have a problem. I won a large sum in a game, but suddenly when the amount won was there, an error message came up after 2-3 seconds and I couldn't open the game. Now I haven't received my winnings, nor is it in the history, but I was clever and took a screenshot as soon as I won and an error message came up, and in the background you can see that I've won a large sum. Now I've already written back and forth with support, but they always just hit me. I have chats where they say if the money isn't there at a certain time, contact us again.... nothing has happened to date and I'm in the process of deciding on a lawyer because I have evidence and I know that I'll be right.

Hallo ich habe ein Problem und zwar habe ich in einem Spiel eine hohe Summe gewonnen doch plötzlich als die gewonnene Summe dort stand kam auch nach 2-3 Sekunden eine Fehler Meldung und ich konnte das Spiel nicht öffnen nun habe ich weder mein gewinn bekommen noch steht es im Verlauf, aber ich war do Klever und habe sofort als ich es gewonnen habe und eine Fehlermeldung kam ein Screenshot gemacht und im Hintergrund erkennt man das ich eine große Summe gewonnen habe nun habe ich schon mit dem Support hin und her geschrieben ich werde immer nur hingehauen habe chats wo drin steht wenn das geld dann und dann nicht drauf ist melden sie sich bei uns nochmal.... bis heute nichts passiert und bin dabei mich für einen Anwalt zu entscheiden da ich Beweise habe und ich weis das ich recht bekommen werde

Hello, it's a pity you don't have any concrete answer what happened. I believe that the casino could investigate something similar with the game provider, but if they didn't tell you anything, then I don't know where the mistake could have been. How long have you been dealing with this situation?

Have you thought about filing a complaint with us and our team would try to look into it further and help you if possible.

If that doesn't work, then I would go with what you wrote and that means a lawyer.

What do you think?

Here are some screenshots

Hier einpaar Screenshots

I didn't learn anything from these screenshots except that they were supposed to give you some details the next day. So they didn't tell you anything? You came back after 11 months, why didn't you answer me when I asked? 

I'm sorry, your email got lost in the daily routine, otherwise I would have responded immediately. I'm still in contact with the game and received a new email yesterday.... 🤦‍♂️

Es tut mir leid deine E-Mail ist im alltäglichen Arbeitsablauf untergegangen sonst hätte ichvsofort darauf reagiert ich bin ja auch mit dem spiel immer noch im kontakt noch gestern eine neue Email bekommen.... 🤦‍♂️

Hello, I'm guessing Jaro wasn't talking about emails, but is there anything we can try to do for you now? Perhaps share what was in the last email you just mentioned. Also, I guess the complaint could use many more details. Try to describe all events for Natalia, please. Feel free to use posts you posted on the forum; it might be easier.

Your complaint is right here. 👈