Вопрос об азартных сайтах с лицензией Кюрасао, использующих неверный код категории продавца. (Страница 1 396)

It probably depends on the amount - mine was in excess of £20,000 so there’s only so much proof they can send to say I’ve bought online crystals and other shite that I haven’t bought.

It was clear from my statements that it was gambling due to the volume and amount. MBNA were class with me - I had a 15k credit limit that was maxed out - by the time they refunded everything I walked away with 10k for myself. So 25k total, this was just 1 card. Virgin Money also got £7500 back for me. It’s all about just being honest with the Banks, I said I’d been targeted due to being a vulnerable gambler - the site was operating illegally in the UK, I said their responsible gambling policy doesn’t exist, hence allowing me to spend £25k in 6 months. I also showed evidence of unattainable bonuses, failed withdrawals and missed deposits

I had a mystake account which is santeda, which was closed down after I told them I was a problem gambler. Months later I started receiving promotional emails from them, and turns out my account wasn’t actually blocked and I could log in and deposit. Of course I ended up relapsing. I sent in a complaint, stated that I told customer service to close my account due to being vulnerable. After back and forth emails for a couple of weeks they ended up sending an email saying they were going to refund the amount I had lost during that period.

Oh wow. I wonder why they aren't doing that for me. Did they end up paying you in the end? I'll keep plugging away then but I get the sense from this company that they are taking a personal dislike to me.

Yes I was able to log into the account and withdraw the funds and that was that. Probably took like a month of plugging away at them. This was in April 2024. I’m not sure if they’ve cracked down more now with the amount of people coming forward about their practices. Ultimately I didn’t have any evidence of the interaction with customer service. I’d say just keep going at them.

How much is it may I ask? Maybe the amount also plays a big factor. I think mine was like £2400.

Yeah mine is a lot more than that sadly. It was bank transfers too via a third party so no chance of any chargebacks

The strange thing with mine is they aren't even disputing that I asked to be self-excluded. They are claiming that telling my VIP manager in an unsolicited series of telephone calls they made to myself that I wanted to self-exclude, was on Gamstop and never wanted to gamble with them again, was not an official channel to self-exclude. They said it has to be email or via the live chat. Even though I'm pretty sure I did tell them on the live chat, I have no evidence of that as they don't share the chat history with you.

Anyway, there's literally nothing in their Terms and conditions that says it has to be email or anything. Just you have to tell customer support, which I did.

I'll keep trying!

It’s disgusting. It’s just an excuse on their end to try and find a way out of it.

Can someone help me? I can't get my money out of the casino. And I can't get my deposits back either, I've been waiting for 3 weeks for my money. The amount is 900e

these card payments went to a Nigerian airline and a Nigerian telecom operator. These payments did not even require confirmation through the Revolut app. If I make a chargeback do I have to press I do not recognize these payments (fraud)? What is the method I should choose so that Revolut will definitely initiate a chargeback. Sorry I do not know.

Voiko joku auttaa minua? En saa rahojani ulos kasinolta. Enkä saa myöksään talletuksianikaan takaisin, olen odottanut 3viikkoa rahojani. Summa on 900e

nämä kortti maksut meni nigerialaiselle lentoyhtiölle ja nigerialaiselle teleoperaattoreille. Nämä maksut eivät vaatineet edes vahvistamista Revolut sovelluksen kautta. Jos teen chargeback pitääkö minun painaa en tunnista näitä maksuja (fraud)? Mikä on se tapa jonka minun pitää valita jotta revolut varmasti aloittaisi chargeback. Anteeksi en tiedä.

You should choose the option "I have a problem with the goods or services." And state that you haven't received anything. If you enter it as fraud, the bank will detect that it was done from your terminal and you'll end up losing. So I advise you to use the other method.

Debes elegir la opción tengo un problema con los bienes o servicios. Y alegar que no has recibido nada. Si la metes como fraude el banco detectará que se hizo desde tu terminal y acabarás perdiendo. Así que te aconsejo el otro método.

Hi. 

My name is Martin, I live in Lancashire. 

I’ve been playing on dodgy Casio sites and after finally having had enough of the cancelled withdrawals enduring checking processes time and time again, no responses from emails sent and the same generic tripe in the chat boxes, I turned to chatGPT which advised me to submit charge backs for all of my payments into GalaxySpins.com. All the payments merchants were different and weird and wonderful names and so I used that as an argument for chargebacks along with not having received the service I paid for, as in, they are supposed to provide access to funds not just take them off you, as part of their service that I paid for.

10 or so of the first lump of chargebacks I submitted were refunded by the merchants fairly quickly but then Monzo stopped submitting them to Mastercard as their view was that Mastercard will view them as service received as one of the rules they work by is that once payment is sent then they view it as service received. I argued my case with Monzo until I was blue in the face, giving them well evidenced case packs and refusing to accept their decision time and time again.

Alas I’ve reached a brick wall with it all, Monzo are refusing to submit my chargeback claims to Mastercard anymore. 

I’ve got in the region of another 40-50 payments to galaxy spins that i want to claim back, all with umpteen different payment merchants but I’m at a loss of what to do next. 

Any help or advice that you could give would be greatly appreciated. 

Thank you kindly

Martin