Задайте вопрос команде Casino Guru (Страница 20)

This is a completely different landing page. The complaint request is in complaints, not here on the forum.

Kindly try this one: https://casino.guru/complaints/create 👈👈

Hey, I wanted to ask if it's possible to have someone else assigned to my complaint case, as dear Petra is unfortunately on vacation.

Hey, wollte mal nachfragen ob es möglich ist jemand anderen für meinen Beschwerdefall zugewiesen bekommen, da die liebe Petra leider im Urlaub ist.

It was due to the Easter holiday, do not worry, our team will get back to you as soon as possible.

I dont want to be rude or rush anything, are you sure she‘s not on vacation?

Please watch the timer on your complaint. It has been taken care of.

What are the chances of getting my money back if the casino's live chat explicitly confirmed that they are a legal operator in my country, while in reality this is completely false?

Hello, I guess you aim to ask how probable it is to get you a refund in case the casino is not licensed in your country.

Well, to be honest with you, this is not a question of fairness or an unfair approach, so it plays no role when it comes to resolving complaints. Imagine, for example, that the Casino Guru website is here for players to check the casino license before they register.