Lapalingo Casino - Игрок не получил бонус.

I signed up for Lapalingo. Got € 10 for my cell phone number. Wasted € 3.65 and then booked € 20 into my account. The only money left in my gaming account The bonus of 200% and my free spins have vanished into thin air The subsequent chat didn't work either, on the contrary, I had to get stupid

Habe mich bei Lapalingo angemeldet. Habe 10€ für meine Handynummer bekommen. Habe 3.65€ verspielt .Dann habe ich 20€ auf mein Konto gebucht . Es blieb das einzige Geld auf meinem Spielkonto Der Bonus von 200% und meine Freispiele haben sich in Luft aufgelöst Auch der anschließende Chat brachte nichts ,im gegenteil musste ich mich noch blöd anmachen lassen

Dear Buttenheim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order for me to be able to help you with this case, could you please be more specific? The problem is that your free spins disappeared. Do I understand it correctly, please? I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

They gave me my € 40 and the free spins I shouldn't get

Die haben mir meine 40€ und die Freispiele ,die ich bekommen sollte nicht gegeben

It was a first deposit

Es war eine Ersteinzahlung

Even though I understand your point of view, the casino can decide whether they grant you the bonus or not. Also, I found out that many of the Lapalingo's bonuses are activated by using a special promocode. Are you sure you used the promocode tied to the bonus you were interested in?

If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

I don't know anything about a promicode. I just want my money and my free spins

Icdh weis nichts von einem Promicode. Ich will nur mein Geld und meine Freispiele

Please be informed, that even though I understand your point of view, the casino can decide whether they grant you the bonus or not.

If there is any additional information, please do not hesitate to let me know, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Your advertising does not say that you can reject the bonus or the free spins

In Ihrer Werbung steht nchts , das Sie den Bonus ablehnen Können un auch nicht die Freispiele

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. We as Casino Guru only review bonus offers available on the casino's website and we aren't eligible to give you any special bonus. Also we cannot punish the casino for not giving you the bonus you wished for. Please have a look at other bonus offers and maybe you will be more lucky:

https://casino.guru/online-casino-bonuses

Don't forget to make sure to read carefully the Bonus and General T&Cs (or, alternatively ask the casino's support) in order to find out what you need to do to receive the bonus.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.