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Earning € 380, I got this message

Ganando 380€, me ha llegado este mensaje

Dear Jose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you won this amount by playing with a bonus or your own funds?

When exactly has your access been blocked? Was it exactly after you won?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Jose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.