Lottofy Casino - Игрок пытается вывести выигрыш.

I've been playing at this casino and is waiting for my payment one months now they contact me a month ago saying that there is a problem with there bank and they are looking for a solution to send my payment it's been a month now and they has not find a solution it's very sad that you have to pay your money so fast they take it on a deposit and don't want to pay your withdrawal and they always makes excuses I have to listen to them and wait like a fool and they not doing anything

Dear Johana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that this was your first withdrawal attempt? Could you please clarify which withdrawal method to withdraw your winnings have you opted for?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi I would like to inform you I've received my payment from wise they also inform me that they will be putting Guyana in a not permitted county so I won't have no problem with payment anymore thanks

Awesome news, Johana. As you have successfully received your withdrawal, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.