Mr Sloty Casino - Снятие игрока отложено.

i have been playing at the casino for a while and my account has been fully verified but ive never made a withdrawal. in november i won 800 and tried to withdraw but after 3 weeks they said there was a problem with my verification and i needed to do it again. So i sent all my documents again and also played a little extra and my winnings went up to 2750, so on January 3rd i tried to withdraw again and today have found that after 3 weeks of waiting it has again been refused, this time they wouldnt tell me why, just said i need to try to withdraw again. i cant help thinking that in 3 weeks this will happen again!

Dear Natalie,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please? Have you requested withdrawal again, as suggested by the casino?

Additionally, please forward any other relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

I have requested another withdrawal and have received an email from my account manager who has said he has contacted finance and will let me know. Again this has happened several times since november and he never gets back to me.

I did not have an active bonus.

Thank you for your reply, Natalie. Since you've requested a new withdrawal, I'd suggest waiting for a few more days to see if this one is successful. I completely understand your frustration in this case, but it can take some time to fully process the withdrawal.

If there is no development within a week, we will try to get in touch with the casino. In the meantime, please keep us updated and let us know if there is anything new, so we can proceed with this complaint accordingly.

Dear Natalie,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

hi, No response at all from the casino. I had a personal manager but he has not responded to my last 2 emails.

Thank you very much Natalie for the update. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Natalie!

I will try my best to help you from now on. I would like to ask Mr Sloty Casino to join this conversation and help us resolve the issue with the withdrawal.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Ive heard nothing still and its past the 21 days withdrawal time frame again

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.