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Casinos are taking time to check game providers

I have been applying for withdrawal since the 24th of last month, and I have applied for $ 1000 in 22 batches, but none of the withdrawals have been completed yet.

The casino says it's taking a long time to check, but it's too long

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

my account is already complete.

Thank you for your reply, leon0618. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

KYC has already been completed and withdrawals have been successful many times before.

Thank you, leon0618. What payment method to withdraw your winnings have you opted for? Was it the same payment method as previously? Could you please indicate how long approximately the last withdrawal took?

I always apply for withdrawals with ecopayz using the same payment method as before

Usually completed in 24 hours

Report that $ 22,000 has just been approved and deposited

This issue has been completely resolved

We apologize for the inconvenience.

Awesome news, leon0618. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.