RTbet Casino - Запрос на закрытие аккаунта игрока задерживается.

The casino won't close my account, after several emails where I asked to close due to gambling addiction problem.

And this is a 9.1 rating mess? Come on, give me a break.

Il casino non chiude il mio account, dopo diverse email dove ho chiesto di chiudere per problema con dipendenza dal gioco d'azzardo.

E questo è un casino da 9.1 come valutazione? Ma fatemi il piacere

Dear Enjoy1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please forward the recent self-exclusion requests you sent to the casino? My email is tomas@casino.guru
• Have you contacted live chat after your requests were not followed up upon? With what result?
• Do I understand correctly that you don't have any positive balance currently in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent the closure requests via email.

I contacted support but they told me to wait for the email response, that I will receive a response shortly, but nothing

I have no balance.

Ho inviato le richieste di chiusura tramite email.

Ho contattato il supporto ma mi hanno detto di attendere la risposta dell email, che riceverò una risposta a breve, ma niente

Non ho saldo.