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Hello, I applied for a payment of € 1350 on August 14th, after verification the amount was allegedly transferred on August 17th, but I haven't seen any money on my account until today.

Hallo, ich habe am 14.8 1350€ zur Auszahlung beantragt, nach der Verifizierung wurde der Betrag angeblich am 17.8 überwiesen, habe aber bis heute kein Geld Eingang auf meinem Konto sehen können.

Dear Melina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Melina,

Is there anything new regarding this complaint, please? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.