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I requested a withdrawal of 200 euros on June 4th. Typically, it should take 48 hours. However, I haven't received anything yet, and I keep getting told in chat and via email that there's a slight delay. They confirm this to me in the chat, but there's no separate confirmation via email, and the status in my account remains unchanged. They're just giving me the runaround.

Ich habe am 4.6 eine Auszahlung von 200 Euro beantragt. In der Regel soll es 48 h dauern. Ich hab bis heute noch nichts und werde immer wieder im Chat und per Email vertröstet das es leichte Verzögerung gibt.dann bestätigen die mir das zwar per chat aber per Email kommt keine separate Bestätigung und der Status im account ändert sich nicht. Man wird nur vertröstet

Dear Rina05,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello Kristina,

I received the confirmation email today and am now waiting until the payment is received and will then let you know

Hallo Kristina,

Ich habe heute die Bestätigung Email erhalten und warte jetzt bis die Zahlung vorliegt und würde euch dann bescheid geben

Thank you for your reply, Rina05. Hopefully, you will receive your winnings soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hello, I have received the money

Hallo, ich habe daa Geld erhalten

Dear Rina05,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru