Vulkan Vegas Casino - Выход игрока задерживается.

On April 5th I submitted my prize of once 147.00 and once 200.00 euros on April 5th in the morning between 5 and 5.30 am after several requests it was said they have processed now it is due to the payment system and before I write to you I asked again same answer again and today is April 19th can you please help me

Greetings Ziya

Ich habe am 5 April mein Gewinn von einmal 147.00 und einmal 200.00 Euro am 5. April morgens ca.um zwischen 5 und halb 5 eingereicht nach mehrmaligem Nachfrage hieß es sie haben bearbeit jetzt liege es am Zahlungssystem und bevor ich euch anschreibe hab ich nochmals gefragt wieder gleiche Antwort und heute ist der 19.April können sie mir bitte behilflich sein

Gruß Ziya

Dear Ziya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, Ziya. I am happy to hear that the issue has been settled. We will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.