Wazamba Casino - Игрок не может запросить самоисключение.

Hello, the casino does not offer me the option to exclude or limit myself during an active withdrawal. Since I read more and more that this casino is delaying payouts, I asked for my account to be frozen so as not to gamble away my credit. If I now wait weeks for a payout, the temptation to cancel the money is very great. Can you help me m?

Hallo, das Casino bietet mir nicht die Möglichkeit, mich auszuschließen oder einzuschränken während einer aktiven auszahlung. Da ich vermehrt lese das dieses Casino Auszahlungen rauszögert, habe drum gebeten mein Konto einzufrieren um mein Guthaben nicht zu verspielen. Wenn ich jetzt Wochen warte auf eine Auszahlung ist die Verlockung sehr groß das Geld zu stornieren. Können Sie mir da helfen m?

Dear aachef04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, many casinos are technically not able to limit the players' accounts in such a way that the withdrawal remains pending. This means that all balance needs to be paid out before self-exclusion can be applied. Do I understand correctly that you have not yet requested self-exclusion?

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before? Have you passed the KYC verification?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the withdrawal was only requested tonight. Haven't done KYC yet because I can't verify myself without being asked by Wazamba. I asked. A payment has never taken place, so I wanted to speed this up with the kyc check. It's a shame that you can't get to safety like other casinos to protect your money

Hallo, die Auszahlung wurde erst heute Nacht beantragt. KYC noch nicht gemacht, da ich mich so ohne Aufforderung von Wazamba nicht Verifizieren kann. Ich habe Nachgefragt. Eine Auszahlung hat auch noch nie statt gefunden, so daß ich dies mit der kyc Überprüfung beschleunigen wollte. Es ist sehr schade das man sich nicht wie bei anderen Casinos in Sicherheit bringen kann, um das Geld Zu Schützen

I'm a new player on the site, this is my first win on the site. But I'm worried that this is now being dragged out for weeks to prevent the payment. 1300 euros is not little money.

Ich bin ein neuer Spieler auf der Seite, dies ist mein erster Gewinn, auf der Seite. Bin aber besorgt das man dies jetzt über Wochen hinauszieht, um die Auszahlung zu verhindern. 1300 Euro sind nicht wenig Geld.

Thank you very much for your reply, aachef04. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Please share with me your self-exclusion request as well. Alternatively, you can post everything here. Thank you in advance.

Please decline if I have gambled away my entire balance.

Bitte fall ablehnen ich habe mein Gesamtes Guthaben Verspielt.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.