888 Casino IT - Аккаунт игрока заблокирован.

Hi good morning I created an account on the 888casino site, about 25 days ago I played and uploaded for 2 weeks without winning but okay you know you have 50/50 odds then I made a win of €380 and I withdrew after 6 days I get them and then I tell them and a good win site they pay you and that's fine then I top up another 480 euros and I win a sum of 2200 I immediately withdraw and stop playing, the next day I go to work and show my colleague the winning happy, I arrive home in the evening waiting for the withdrawal confirmation e-mail and I read the account temporarily disabled I ask for explanations and I receive an inconsistency in e-mail as I am a frontier worker I travel every day to go to work in Monaco, they answer me to confirm that I have been I can access it up to here, it gives you a feeling of a secure site, but then after answering all their checks I find myself with the account blocked, I don't find this normal and even having postponed or the docs I hear only so many excuses that seem to stall so I would like to know if you were able to solve my problem Thanks????

Salve buongiorno io ho creato un account al sito 888casino, circa 25 giorni fa ho giocato e caricato per 2 settimana senza vincere ma va beh si sa hai probabilità al 50 e 50 poi ho fatto una vincita di 380€ ed ho prelevato passati i 6 giorni mi arrivano ed allora li dico e un buon sito vinci ti pagano e va bene poi ricarico altri 480 euro circa e vinco una somma di 2200 faccio subito il prelievo e stacco di giocare, il giorno dopo vado a lavoro e faccio vedere al mio collega la vincita contento, arrivo la sera a casa aspettando e-mail di conferma del prelievo e leggo accaunt momentaneamente disabilitato chiedo spiegazioni ed mi arriva in amail di una discrapenza essendo frontaliere viaggio tutti giorni per andare a lavoro a Monaco , mi rispondono di confermare che sono stato io ad accedervi fino a qua ci può stare ti da una sensazione di un sito sicuro, ma poi dopo aver risposto a tutte le loro verifiche mi trovo con l accaunt bloccato questo nn lo trovo normale e anche avendo rimandato i documenti sento solo tante scuse che sembrano per temporeggiare così vorrei sapere se voi foste in grado di risolvere il mio problema Grazie????

Dear Kristiandepa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have made 1 successful withdrawal so far? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello good morning thanks for your reply Yes I had KYC verification i.e. I gave all my documents for verification, and the win was done without bonus

Salve buongiorno grazie per la risposta Si ho avuto la verifica KYC cioè ho dato tutti i miei documenti per la verifica, e la vincita e stata effettuata senza bonus

Thank you very much for your reply, Kristiandepa. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

All fixed, game account unlocked, winnings collected 🙏 thank you

Apposto tutto risolto, conto di gioco sbloccato vincita incassata 🙏grazie

Dear Kristiandepa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru