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Tried 2 cash my money kept on giving me the rum around so iv finally gathered they wasn't interested in payin and looking at my bank money gone 2 a Kenya airport bank in usd instead ov put in euros I questioned this n there so called people said email so I did n still waitin 4 response I wouldn't touch them with a bargepole iv learnt my lesson look at reviews b4 u play so peeps DO NOT play this company

Dear parryjason,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that your winnings were transferred to USD instead of your preferred currency? Have you received your winnings or your bank account can't receive different currency?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear parryjason,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.