BiggerZ Casino — общее обсуждение

I made me first withdrawal at Biggerz casino..$3300 ..they took it all and gave me back my original deposit of $50.. something about ip address..I used my data on my phone,, this is not right

Does anyone in your household play at this casino, perhaps?

That might be the reason for cancelling the winnings from the bonus you played, actually.

Nope just me

lead Online casino .

Please tell us more.

Hi everyone, I'm having huge problems with this casino! I won €1500... According to the chat, my account is fully verified, and they're having technical issues with the withdrawals! It's been four days of software errors! Every time I ask when my money will finally arrive, they tell me they can't give a timeframe... I'm at my wit's end and don't know what to do anymore!

Hallo zusammen ich habe Riesenprobleme mit diesem Casino! Ich habe 1500 € gewonnen... Laut chat ist mein Konto vollkommen verifiziert und sie hätten technische Probleme mit den Auszahlungen! Seit vier Tagen Software Fehler! Jedes Mal wenn ich Frage wann denn endlich mein Geld kommt wird mir gesagt dass man keine Zeitfenster nennen könne... Ich bin mit meinen Nerven am Ende und weiß nicht mehr was ich tun soll!

Hello, well, if the casino really is having technical issues, then you’ll just have to be patient until they resolve them. It might not be entirely pleasant, but it’s necessary. Are they having problems with withdrawals in general, or perhaps just with your payment method? 

We give casinos 14 days to resolve the issue and send the player their money, and if that fails, then we can step in if you feel like there’s nothing you can do. 

But as I’ve seen, you’ve already filed a complaint, since it’s pending review, so you’ll have that as a backup in case the casino doesn’t send you the money within the specified time limit.🙂

Hello, today the casino, in response to my inquiries about withdrawals and technical problems, claimed that there had never been any technical issues... Where did I get this information?! Thankfully, I took screenshots of all the chats, as the transcript function isn't working, which is strange... When I then gave the chat operator the name(s) of the chat agents who had told me about the technical problems, I only received a copy-and-pasted message in return.

Hallo heute hat das Casino auf meine Anfragen der Auszahlung der technischen Probleme behauptet dass es niemals technische Probleme gegeben habe... Woher ich diese Informationen hätte! Ich habe Gott sei Dank Screenshots von allen Chats gemacht, da komischerweise die transcript Funktion nicht funktioniert... Als ich dann dem Chat Operator den Namen bzw die Namen der Chats Agenten gegeben habe welche mir von technischen Problemen erzählt haben, habe ich im Anschluss nur eine Copy and Paste Nachricht bekommen

Oh, I wouldn't like that if there are two different versions of what the casino is telling you. Then I'd think they're probably stalling on purpose.

So when you wrote to them again, what did they tell you this last time?

I have screenshots, can I upload them here?

Ich habe Screenshots kann ich diese hier hochladen?

It's all in German.

Das halt alles auf deutsch

Well, now we only have to see if our complaint team will be able to get in touch with the casino when the right time comes.

Keep us informed about any updates, though.

Today in chat, I was given the runaround again! Suddenly, nobody knows anything about technical problems... They don't have a timeframe... they can do whatever they want with the customer... and there's a red warning on Trustpilot regarding fake reviews... I've never experienced anything like this in 20 years of casino gaming 😔

Heute in Chat wieder vertröstet! plötzlich weiß keiner mehr von technischen Problemen... Zeitfenster haben sie keines..sie können mit dem Kunden machen was sie wollen...und bei Trustpilot gibt es eine rote Warnung bezüglich gefälschter Rezessionen...sowas habe ich in 20 Jahren Casino noch erlebt 😔

It surely is hard, especially if there is no exact answer. Right?

Try to keep it up, and let's wait for the next move together.

I created a crypto account yesterday and had my payout paid out in Bitcoin...it worked within minutes.

Ich habe gestern einen Crypto Account erstellt und meine Auszahlung per Crypto in Bitcoin auszahlen lassen...das funktionierte binnen Minuten

👌 Awesome news! Thank you very much for sharing! Considering the rest you mentioned earlier, what are your current opinions on this casino? To be honest fake reviews does not always indicate bad casinos, just extreme approach to advertising, thats my experiences with fake positive reviews we are getting here. 🙂