BitKingz Casino — общее обсуждение

I am not able to get the bonus

Não toh conseguindo obter o bônus

Hello,

I guess you should ask the casino what is causing this problem. Which bonus you tried to take, please? Kindly mind that if you are interested to take any bonus listed on our side, you have to take it properly, by clicking/taping "get bonus" in the bonus tab - for example.

Let me now what you learn from the casino, please. 🤔

This is already an exaggeration (:

It's time to leave Dama N.V. forever.

I think when things don't go well, it's probably best to take a break. It's gambling, so that's the risk every player takes when playing in a casino. But I understand that just losing is probably quite frustrating. 

Anyway, I hope that similar misfortune doesn't stick to you and fortune will smile on you. 😊

The deposit was small, followed by several very high winnings, until at some point pragmatic play disabled the winning algorithms for my account. In 13 minutes the casino recovered the entire loss.

This is how it works nowadays... We will let you win, but only for a moment. (:

BONUS BUYS COST: 2700 PLN

RETURN: 954,87 PLN

I would probably stop playing and quit if I won more. I think you have similar cases quite often, but you can't win in a casino all the time, especially when the casino always has a long run advantage over the player. I think we have discussed this several times. 🙂

Hello, I won €2000 at Bitkingz and wanted to verify my account. But the verification fails the whole time because they ask for a document in the chat that I don't know. Namely a bank statement with the name of the casino on it. This is difficult because I deposited via paysafecard and paysafecard buys crypto via utorg in order to deposit there. I'm asking for help

Hallo, ich habe bei Bitkingz 2000€ gewonnen und wollte meinen Account verifizieren. Die Verifizierung schlägt aber die ganze Zeit fehl, da die im Chat ein Dokument verlangen was mir so nicht bekannt ist. Und zwar ein Kontoauszug wo der Name des Casinos drauf steht. Das gestaltet sich als schwierig, da ich über paysafecard eingezahlt habe und paysafecard über utorg krypto kauft um dort einzuzahlen. Ich bitte um Hilfe

Hello. Have you explained to the support of the casino that you actually used the Paysafecard to deposit and did not deposit from your bank account? Try to contact them by email and they should give you an alternative to provide some different document to prove your deposit. Please let us know if you have any news about this.

I have already written to support several times, they ask me to provide a screenshot of Paysafe, but this is always rejected. My explanation that it is impossible to provide a bank statement is ignored.

Habe bereits mehrfach mit dem Support geschrieben, sie fordern abwechselnd an das ich einen Screenshot von Paysafe hinterlege der aber immer abgelehnt wird. Meine Erklärung das es unmöglich ist einen Auszug von der Bank zu hinterlegen wird ignoriert.

Try to ask them in which format should the screenshot be. Many times the reason for rejecting documents is, that they are in wrong format. Have they explained that to you , by any chance? Do you know which format should be used? Let us know, please.