PalmSlots Casino — общее обсуждение (Страница 11)

So I find the service very good and fast at Palm Casino especially wahtsapp service very good

Also ich finde den Service sehr gut und schnell bei Palm Casino vor allem wahtsapp Service sehr gut

If you'd like to share some of your experiences there, please follow this link where you can write a review for this casino. It'll surely be appreciated.

Good afternoon.... on Saturday afternoon I requested a withdrawal at 1.30pm yesterday they sent me an email to confirm my identity of course I responded by sending a copy of the document and the credit card from there they disappeared in case the 72 hour deadline they gave me expires tomorrow Having told them, you can help me file a complaint and get me the money since it's also a nice sum

I'll start by saying that they've always paid me but the story of when you talk to assistance and give less concrete answers is starting to tire me

Buon pomeriggio....sabato pomeriggio ho richiesto un prelievo alle 13.30 ieri mi hanno mandato mail per confermare la mia identità naturalmente ho risposto mandando copia doc e carta di credito da li sono spariti in caso domani scade il termine delle 72 ore che mi hanno detto loro potrete darmi una mano a esporre reclamo e farmi arrivare i soldi visto che sono anche una bella somma

Premetto che mi hanno sempre pagato ma la storia di quando parli con l assistenza da risposte poco concrete inzia a stancarmi

It also says that their payment system is active 7 days a week 24 hours a day so the fact of the weekend has nothing to do with it

Inoltre dice che il loro sistema di pagamenti è attivo 7 giorni su 7 h 24 quindi il fatto del fine settimana non c entra niente

Sorry if I reply here....you can look at my latest post

Scusa se ti rispondo qua....potete guardare il mio ultimo post

So do I understand correctly that your account has not been verified yet at this casino? The verification could sometimes take a bit longer, so we actually give casinos 14 days to get the payment done before we intervene. Make sure to let us know any news regarding your withdrawal, please.

No, absolutely, my account is verified, I have already made other withdrawals

No no assolutamente il mio account è verificato, ho già fatto altri prelievi

The payment is being processed but the bank tells me I don't have any incoming transfer?

Il pagamento è in fase di elaborazione ma in banca mi dicono che non ho nessun bonifico in entrata?

The other times a maximum of an hour passed and the money was in my account. I really don't know what I should do

Le altre volte passava massimo un ora e i soldi erano sul mio conto non so davvero come mi devo comportare

In this case I would stick to the timeframe that Romi told you in her previous answer. You're only waiting a few days plus you've entered the withdrawal over the weekend so I wouldn't be sceptical and I'd try to be patient. If the withdrawal is processed, give it some more time and I firmly believe that you will get your money since you say that the withdrawals came without any issues before. If nothing happens and the casino does not communicate with you, then we will try to help. 

Can you handle it ? 🙂

All right

Va bene

Make sure to keep us informed about any news, please.

They told me that when it becomes processed maximum one day and they are credited to my account...so by tomorrow they should be there hopefully!

I'll update you tomorrow

Mi hanno detto che quando diventa in elaborazione massimo un giorno e sono accreditati sul mio conto...quindi entro domani ci dovrebbero essere spero!

Domani in giornata vi aggiorno

Please do that, we'll be waiting for your reply.

Now a full day has passed, the money hasn't been sent to me, ask assistance, they say that they are in transit but what seems strange to me is that the other times they have always arrived within a few minutes, maximum an hour, I don't want them to not want to pay me because I requested a withdrawal of 5,000 thousand euros, I have all the screenshots of the conversations I had with normal assistance and VIP assistance, I also sent an email to the payment service, they don't respond, I'm really worried if you can help me, I also ask them if the transfer is instant or ordinary and they never respond they just say not to worry

Ormai una giornata completa è passata i soldi non mi sono stati inviati chiedi alla assistenza dice che sono in transito ma come cosa mi risulta strana le altre volte sono sempre arrivati nel giro di pochi minuti massimo un ora,non vorrei che non mi vogliano pagare perché ho richiesto 5000 mila euro di prelievo ho tutti gli screen delle conversazioni avute con assistenza normale e assistenza vip inoltre ho mandato mail al servizio pagamenti non rispondono sono davvero preoccupato se potete aiutarmi,inoltre gli chiedo se il bonifico è istantaneo o ordinario e non rispondono mai dicono solo di non preoccuparsi

Furthermore, VIP support hasn't responded to me since yesterday

Inoltre l assistenza vip non mi risponde più da ieri

Unfortunately right now we are unable to intervene even if you make a complaint. Only after the 14-day timeframe passes our team can start to investigate the issue.

Try to stay patient, and hopefully soon your money will arrive. Let us know whenever it happens, please.

Okay, I'll keep you updated over the days

Va bene vi terrò aggiornati nel corso dei giorni

I hope you can get me money in case

I hope there's no need

Spero che voi in caso mi facciate arrivare soldi

Spero non ci sia bisogno

In the meantime, thank you very much for your interest

Intanto grazie mille per l interessamento