Spinanga Casino — общее обсуждение (Страница 17)

Yes, usually whenever possible👍

Kyllä, yleensä aina kun mahdollista👍

Do you know the reason for canceling it, perhaps? Many times it is because of the wrong format, so could it be the case as well?🤷‍♀️🤔

That's good. Thank you.🙂

no, I don’t know the reason, because they ask to send a printout of the April transaction, I log into my neteller account and select the month April and select the PDF as they ask. and I upload it on the website in the verification section, during the day it just says on the page to upload the same thing and that’s it... in the chat they don’t say anything, they all say the same thing. upload the document and that’s it...and the withdrawal costs 900 euros. they just don’t want to pay, that’s all... because any others for verification sent them a passport, a selfie, and a photo with a monitor... everything was sent to them....

Thank you for your post. Now we need to wait to see what our complaint team will be able to do with your case and how they will solve it. Also, please update your complaint, as they need some answers from you. Use this link to do so, please. We'll wait for any updates here.

Yes, we already added what you asked.

We continue the same for 1 month almost with these two sections proof of address which sent the statement as required and can someone explain to me how I send the selfie section why I take a photo of my face which is what they ask for and it is They reject me, I have spoken to the chat people and they tell me that I have to have the website in 2 levels, I don't understand anything...they don't give me verification or help

Seguimos igual 1 mes ya casi con estos dos apartados comprobante de domicilio el cual mandó el extracto como mandan y alguien me puede explicar como mando el apartado de el selfie por qué yo me hago una foto de mi cara que es lo que piden y me lo rechazan he hablando con los del chat y me dicen que tengo que tener la web en 2 plano no entiendo nada …no me dan verificado ni ayudado

That's great. Our complaint team is already working on your case and will get back to you soon.

Could you be more specific, please? What kind of selfie did they ask for? Have you tried to ask for an explanation if you do not completely understand?

Our complaint team is working on your case, and they will get back to you soon. You don't need to be worried at all. The timer is always set in every complaint for us or for the player to answer, and you can see it on the top of the complaint.

Thank you, I await the response to the complaint.

Gracias espero la respuesta de la queja

Of course I understand, but he can also answer Romi's questions. What kind of selfie did the casino ask you to take? 🙂

Sorry if I take a selfie photo with my ID and the casino website in the background and that is accepted, I have the address left, I have already sent an electricity bill and let's see if you can change my city in my profile why? It is not the same, I have already notified several times so that they can change it to verify that step. Even if I have also sent them a locality pattern so that everything is correct, I hope that they verify me and I can collect the withdrawals as soon as possible since it has been 1 month with the delay

Perdón si e echo una foto selfie con mi documento de identidad y de fondo la web de el casino y ese está aceptado me queda el domiclio que ya he mandando una factura de la luz y a ver si me pueden cambiar mi ciudad en mi perfil por qué no es la misma ya he avisado varias veces para que la cambiaran para verificarme ese paso.Aun a si les he mandando también un patrón de localidad para que esté todo correcto espero que me verifiquen y poder cobrar los retiros cuanto antes ya que llevo 1 mes con la demora

Ok, I understand now. So were you able to take that selfie? How come there is a mistake in your account, as you said, in the city? Did they put the wrong one?

If the selfie is accepted, I only have proof of address. If it is incorrectly placed, it is not the correct one, but I have sent several emails and an official proof of documentation of where I live and I have told them to change it. I hope they verify my account now and do the checks for me. withdrawals I have been waiting for a month for 1500 euros

Si la selfie está aceptada solo me queda el comprobante de domicilio si está mal puesto no es el correcto pero he mandando varios correos y un comprobante oficial de documentación de donde vivo y les he dicho que lo cambiaran ojalá verifiquen ya mi cuenta y me hagan los retiros llevo un mes esperando por 1500 euros

I hope everything is fixed because it is a long time in my complaint, I have asked if they could contact the casino because I have already sent all the documents correctly and I need the withdrawals, it is a long time to wait...

Ojalá se arregle todo por qué es mucho tiempo en mi queja he hablado si se podían poner en contacto con el casino por qué ya he mandando todo los documentos bien y necesito los retiros es mucho tiempo ya de espera …

Today my account has been verified and they have sent me an email requesting one of my 3 withdrawals. Let's hope they are quick and I can have my 3 withdrawals 🤞

Hoy se ah verificado mi cuenta y me han mandando un correo de la solicitud de uno de mis 3 retiros esperemos que sean rápidos y poder tener mis 3 retiros 🤞

That sounds promising, I could say. Make sure to keep us updated, please.

cool for you, tell me where are you taking it out?

but they still don’t tell me the same thing and ask me for the same file that I’ve been sending for almost a month. I uploaded all the documents to them through the site in the Verification section and selfie photos and against the background of the monitor.. all this went through.. and when they require a neteller transaction.. I download the pdf file and upload it on the site, they cancel it and that’s it and the verification doesn’t happen.. . honestly some kind of nonsense...

Today they made 1 of the 3 payments I have, I am waiting for the two pending ones, let's hope they are all made 😊

Hoy me han echo 1 de los 3 pagos que tengo estoy a la espera de los dos pendientes esperemos que se hagan todos 😊

where to bank or neteller?