Woopwin Casino — общее обсуждение (Страница 3)

Yes, I have an unresolved complaint. Since no communication with Woopwin is possible, I sent an email to the relevant license.

Ja ich habe eine ungelöste Beschwerde. Da mit Woopwin keinerlei Kommunikation möglich ist. Ich habe eine E-Mail zu der zuständigen Lizenz geschickt.

I'm sorry that I didn't notice your complaint before.

Did you get any answer from the licensing authority, please?

I received a response two days ago that you should contact Woopwin, but nothing since then.

Ich habe eine Antwort erhalten vor zwei Tagen, dass Sie Woopwin kontaktieren, aber seitdem nicht mehr.

Sorry, that the licensing authority should contact the casino?

Do I understand correctly?

Yes, I sent a complaint to the licensing authority, and they told me they would contact the casino. That's good, right?

Ja ich habe eine Beschwerde an die Lizenzbehörde geschickt, welche mir gesagt haben, dass sie das Casino kontaktieren. Das ist gut, oder?

Surely it should be good, yes.

Please let us know if you have any news later on. We'll wait for the info.

I hope a Woopwin representative will join us here and clarify open cases or outstanding payments 🙂 I also hope that customer support improves in the future - other casinos in the same group, such as Staxino, manage their processes and support much better.

If exchange in english is preferred it's no problem for me either just let me know.

Ich hoffe, dass sich ein Woopwin Vertreter hier mal dazu gesellen würde und offene Fälle bzw. ausstehende Zahlungen klären könnte 🙂 ich hoffe auch, dass sich der Kundensupport in Zukunft bessert -, andere Casinos der gleichen Gruppe wie z.B Staxino bekommen ihren Ablauf und Support weitaus besser hin.

If exchange in english is preferred it's no problem for me either just let me know.

Hello, when we contact the casino, I hope that the casino will join in and respond.

As for your problem, what exactly is it? Is it about a delayed withdrawal?

We have an automatic translator here, so I see your message in English, just like everyone else. 

Yes, exactly, I'm waiting for a payout and I'm having trouble contacting the casino in any way - I'm not getting any response via chat or email...

Here is my complaint listed again:

https://de.casino.guru/beschwerden/woopwin-casino-die-gewinnauszahlung-an-den-spieler-1

Thanks in advance for your help! 🙂

Ja genau, ich warte auf eine Auszahlung und habe Probleme damit, auf irgendeinem Wege das Casino zu kontaktieren - mir wird weder im Chat noch per E-Mail geantwortet ...

Hier ist meine Beschwerde nochmal aufgeführt:

https://de.casino.guru/beschwerden/woopwin-casino-die-gewinnauszahlung-an-den-spieler-1

Danke schonmal vorweg für die Hilfe ! 🙂

Good job getting the complaint filed.

I see we'll have to be patient, but I believe we'll eventually find out what's going on and why.

I saw that you are verified, so it shouldn't take too long, but I don't want to promise anything. 

Attila told you that it could take up to 14 days, which is the time we give casinos to resolve such situations. 

I hope you get your money back as soon as possible.

I'm keeping my fingers crossed for you.🤞

thank you very much ! 🙂

I've wrote a little update if you can even call it that in the complaint but it's rather updating you on what I've tried to do since there isn't any progress with the verification and thus withdrawal process unfortunately ...

I looked at your update, and of course, in the upper right corner, it always says how much the player, us, or the casino has to answer.

So, I guess nothing has changed since they asked for something again, which I regret. The good thing is that you always respond promptly, so I believe that you want to get this over with as soon as possible.

I guess it won't be long before the casino is contacted. 

Okay, it took way too long for my liking and was incredibly complicated, but my case is finally resolved to my satisfaction. Thank you so much for your help! 😉

Okay es hat zwar für meinen Geschmack viel zu lange gedauert und war unfassbar kompliziert, aber mein Fall ist jetzt endlich zu meiner Zufriedenheit geklärt, vielen Dank für die Hilfe 😉

You're welcome.🙂

Sometimes things take a little longer because we receive a lot of complaints from players and it's not possible to deal with everyone immediately.

I'm glad it's been resolved and I firmly believe that no further problems will arise.

I'll keep my fingers crossed. 🤞

Hello,

could a rep from a starscream casino get in touch with me here.

One of your caisnos is unresponsive and Ive had money trapped for about 3 weeks.

As all your casinos are owned by the same parent company all the accounts would be joint, so liability would be shared. It would be great to get some helps.

Hello, the casino was contacted two days ago, so I would try to be patient before saying that the casino is not responding.

If the casino has a contact, it would definitely be writing in this thread, which I have not noticed. In any case, we will try to help you with your complaint. 

Just hang in there.

There are many brands under starscream limited as per the license providers website.

I reached out to x7 Casino and VIP manager Ferdinand who outright lied, despite evidence from their own website and the license providers website.

I'm sorry, but I don't really get the point of your message here. 🤔🤷‍♀️

Hello everyone,

As I see, there are more and more complaints about payouts at Woopwin Casino. I'm also affected; my payout has been pending for six days now, and nothing is happening. I managed to reach someone in the live chat twice during these six days and only heard the same thing: it's being processed, please wait a few more days. No specific reasons why it's taking so long. I'm fully verified there and have had payouts before, but this is the first time I've seen or experienced anything like this with players. I'm curious how long they'll continue to treat me like this and make empty promises. In any case, I think I have to expect that I won't see that money again.

Hallo zusammen,

wie ich sehe gibts es immer mehr beschwerden wegen auszahlungen bei woopwin casino.Ich bin auch dort betroffen meine auszahlung steht auch jetzt schon seit 6 tage und es passiert nichts.zwei mal könnte ich werend diesen 6 tage im live chat jemanden erreichen und habe nur das gleiche gehört es wird bearbeitet warten sie ein paar tage mehr. Keine genaue uhrsachen warum es so lange dauert.bin dort komplett verifiziert und habe auch schon auszahlungen gehabt aber sowas was die zur zeit mit spielern machen sehe ich und erlebe zum ersten mal.bin gespannt wie lange die mit mir noch sowas machen und leere versprechungen mit machen.Auf jeden fall ich denke ich muss auch damit rechnen das ich das geld nicht mehr sehe

Hello, glad you joined us here. It seems that the situation remains largely unchanged from where it was a few weeks ago.

I know it would be nice to receive concrete information or even a date from the support, but to be honest, if there is such delay the chat or support just can't give you the time frame because the finance team is responsible and focused on catching up with the delay. This is the usual scenario. 🙁

I'm not saying it is correct, but it happens. hearing, "we pay you as soon as we get to your request," would pretty much feel the same, right?

I understand what you are saying; it's a poor experience and I hope this casino will work on that, though I would not expect improvements with Christmas around the corner. Well, stay patient, please.