Задайте вопрос команде Casino Guru (Страница 12)

Hi, I am going to paste a photo, my question is if you hit spin and this was what the result was, what would you expect to happen.

Nothing. No win.

Did you??

No, but what you don't see is how it was all lit up in red then it froze up, leaving me thinking I just got screwed. I just wanted to hear it from someone other than a casino boss lol. Thx!

Ohhh. I'm so sorry but not surprised when a casino rips someone off!

Well as you can see i was playing three lines, so I guess it had to be 5 in order to be a win but the whole thing was red, I failed to get the Pic before the attendant did something that removed the red.

how would one become part of your team?

Hello, are you interested in working for the CAsino Guru platform? That's flattering. I guess you need to pass a few rounds of job interviews and assessments—personally, as far as I can say.

And have you tried to contact the casino regarding this so they can check if there was any error in your gameplay?

Hi there.

As i can see this is a 9 Lines slot machine called Wild Wild gems. Y play with Bet 3 that means 3 Lines so this is not a win. When y have played with Bet 9 (9 Lines) than yes y would have won. (Play 9 lines for Top jackpot)

Believe me, the amount you could have won is really not so large that the casino deliberately didn't want to give it to you.

Good morning . I've had a withdrawal from Supabet casino pending for over a week. There are 3 withdrawals of 1500 euros and there is no way they can be processed. Vague and bot answers given in chat and by email . They say a maximum of 3 days to process but it's been more than 7.

I've already complained but I can't get them to pay me.

Bom dia . Tenho um levantamento do casino Supabet pendente faz mais de uma semana . Sao 3 saques de 1500 euros e não há maneira de serem processados . Respostas vagas e de bot dadas no chat e por email . Eles dizem que no máximo são 3 dias para processarem mas já está mais de 7 .

ja fiz reclamação mas não consigo que me paguem

Good morning . I have 3 withdrawals from the Supabet casino and there is no way they can be processed. It's been 7 days. What can I do? They don't answer and don't give any concrete information.

Bom dia . Tenho 3 saques do casino Supabet e não há maneira de serem peocessados .ja lá vão 7 dias . O que posso fazer . Eles não respondem e não dão nenhum informacao Em concreto

Can anyone give me an answer?

Alguém me consegue responder ?

I'm pretty sure you have to start over and put this in the "complaint" section if you are looking for help getting them to pay. This area is to ask questions. The other area called "complaints" is where you start.

Hope that helps

I've already made a complaint

but no one has replied yet

Já fiz uma reclamacao

mas ainda ninguém respondeu

Hello there.

I can see your complaint here and also that Dominika has already replied to you and has explained that unfortunately our complaint team is unable to intervene before the 14-day time frame passes.

May I ask, though, if your account is fully verified there?

Have you ever had any successful withdrawals from this casino before?

Good morning .

I fully understand the situation and thank you in advance for your help

I've been waiting for 10 days and there's still no reply from them. I will wait the remaining 4 days.

my account, according to the website, does not need verification

I've already made one or two withdrawals from the site, the last one was a month ago and I received it within 3 days as they say, but it was only 500 euros.

this time, it's 3 withdrawals of 500 and it's been 10 days ...

they always send the same emails saying they're sorry but they don't solve anything.

I kindly ask the casino guru to help me

Thank you

Bom dia .

compreendo perfeitamente a situação e agradeço desde já a vossa ajuda

estou à espera a 10 dias e continuo sem resposta da parte deles . Vou esperar então os 4 dias que faltam .

a minha conta , pelo que diz o site não precisa de verificação

já fiz um ou dois levantamentos desde site o último foi a um mês e recebi no prazo de 3 dias como eles dizem mas só foram 500 euros .

desta vez , são 3 saques de 500 e já lá vão 10 dias …

emails sempre iguais que eles mandam a lamentar mas não resolvem nada

peço gentilmente , que o casino guru me ajude

obrigado

There could be some delay because of the high volume of withdrawals, you know.

Didn't they mention anything like that, for example? 🤔

good morning .

They mentioned it, but this time it's taking a long time. The withdrawals were made on June 27, 28 and 29.

I just think that there could be a justification and a forecast for the payment due to the delay and not what is happening which are answers without anything concrete and not objective.

I still don't get paid ...

bom dia .

mencionaram , mas desta vez está a demorar bastante tempo . As retiradas foram feitas dia 27,28,29 de junho ..

só acho que poderia haver uma justificação e uma previsão para o pagamento devido ao atraso e não o que está a acontecer que são respostas sem nada em concreto e não objetivas.

continuo sem receber ..

Hello Casino Guru team,

Who can I contact per mail if I disagree with the rejection of a complaint as I did not explain it clearly and I di believe that it changes the result of the rejection?

Hello, Youssf.

Let's take a look at it.

I'd say there are two options:

If the complaint has been published and then closed as rejected, you should see the reopen button located in the rejected complaint thread.

If the complaint was not approved and hence was not published, then you can submit a new form and explain the events there.

Does one of those options suit the situation, please?