IceCasino - Проверка игрока задерживается.

HELLO, I DECIDED TO PLAY ICE CASINO BECAUSE IT HAS GREAT OPINIONS ON THE FORUM. BUT IN REALITY IT IS NOT.

ON APRIL 25, I CREATE AN ACCOUNT AT ICE CASINO vulkanvegass58@gmail.com / APRIL 30. I WAS ASKED TO SEND VERIFICATION DOCUMENTS. AND I DID IT, ON MAY 3. I ORDERED A WITHDRAWAL. TODAY ANOTHER DAY PASSES AND THE ACCOUNT IS NOT VERIFIED AND I PAY OUT. WHAT WITH MY VERIFICATION, I RECEIVE SHORT ANSWERS SO THAT I WILL BE PATIENT,

How much longer can I wait? Winning money I was so happy that I ordered a trip for my fiancée and there I wanted to ask for a hand, i.e. engagement. There is less and less time left until departure, Fiancee will think that I am just a cheater. PLEASE HELP IN THIS CASE Clarification

WITAM ZDECYDOWALEM SIE ZAGRAC W ICE CASINO DLATEGO ZE MA WSPANIALE OPINIE NA FORUM.ALE W RZECZYWISTOSCI TAK NIE JEST.OD 30 DNI NIE DOSTALEM OD SUPORTU JASNEJ ODPOWIEDZI KIEDY MOJE KONTO ZOSTANIE ZWERYFIKOWANE,Mam WYGRANA W KWOCIE 2000 EURO,

25 KWIETNIA ZALOZYLEM KONTO W ICE CASINO vulkanvegass58@gmail.com /KWITNIA 30 POPROSZONO MNIE O WYSLANIE DOKUMENTOW WERYFIKACJI.IO TAK ZROBILEM,3 MAJA ZLECILEM WYPLATE.DZISIAJ JUZ MIJA KOLEJNY DZIEN i konto nie ZWERYFIKOWANE ORAZ WYPLATE.CO CHWILE NA ZADANE PYTANIA :CO Z MOJA WERYFIKACJA OTRZYMUJE KROTKIE ODPOWIEDZI ABYM JESZCZE CIERPLIWIE CZEKAL,

Ile jeszcze mozna czekac?wygrywajac pieniadze bylem tak szczesliwy ze zamowilem wycieczke dla mojej nazyczonej i tam chcialem poprosic o reke to znaczy zareczyny.Czasu coraz mniej zostalo do wyjazdu,Narzeczona pomysli ze jestem zwyklym oszustem.PROSZE O POMOC W TEJ SPRAWIE wyjasnienie

Hello nikolaluczakvul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

On April 27, my payment request was approved

On April 30, I was ordered to submit an income document

On May 3, I submitted the document and ordered the payment again

TILL TODAY NO DOCUMENTS HAVE BEEN VERIFIED AND SUPPORT REPEATS WAIT,,,

27 kwietnia moj wniosek o wyplate zostal zaakceptowany

30 kwietnia kazano dolozyc dokument o dochodzie

3 maja dolozylwm dokument i ponownie zlecilem wyplate

DO DNIA DZISIEJSZEGO ZADNE DOKUMENTY NIE SA ZWERYFIKOWANE I SUPORT POWTARZA TRZEBA CZEKAC,,,

Hello KRYSTIAN

Sorry you've faced issues.

Can you please provide your account ID, since we were not able to find your account by e-mail provided.

Best regards

Dear nikolaluczakvul

Such player does not exist.

Please double-check the information. A screenshot from the profile may help us find your gaming account.

Regards

Hello nikolaluczakvul,

Please provide all the requested information to the casino in order to locate your account.

Hello, here are the documents

Witam podaje dokumenty

Dear nikolaluczakvul

You see, you did not even provide a valid account ID, as well as the e-mail is totally different.

Your account is under investigation of the gaming activity. We will revert shortly.

Kind regards

WELCOME, ICE CASINO REPRESENTATIVE, EMAIL ADDRESS IS PROVIDED IN [MY FIRST MESSAGE ...ABOVE vulkanvegass58@gmail.com

WITAM.PRZEDSTAWICIELU KASYNA ICE ADRES MAILOWY ZOSTAL PODANY W [PIERWSZEJ MOJEJ WIADOMOSCI ...POWYZEJ  vulkanvegass58@gmail.com

HELLO THE ACCOUNT SEEMS VERIFIED BUT HOW I WANT TO ORDER A WITHDRAWAL IS BLOCKED?

WITAM KONTO WYDAJE SIE ZWERYFIKOWANE ALE JAK CHCE ZLECIC WYPLATE TO JEST ZABLOKOWANE?

Hello, there are no currently active withdrawal requests.

Kind regards

hello today on my account everything as it should be. Thank you very much for your help in clarifying the matter, greetings to Ice and the head of the GURU

witam dzisiaj na moim koncie wszysto tak jak powinno byc.Dziekuje bardzo za pomoc w wyjasnieniu sprawy pozdrawiam Ice i szefa GURU

Dear nikolaluczakvul,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru

The complaint was reopened as the player submitted a new complaint. Can you please elaborate what happen?

hello. I received a message that my account has been verified, I described the message here. I ordered a withdrawal of 2k euros and submitted income documents. While waiting for the withdrawal, my account was blocked. From the support I got information that I was playing incorrectly with the bonus. The support did not want to say anything more than that I broke the rules. I don't play in casinos, I'm not a gambler, If I knew that I would have so many problems with ice casino, I would never make a deposit. Please help me clarify this matter,

witam.Otrzymalem wiadomosc ze moje konto zostalo zweryfikowane,Wiadomosc opisalem tutaj.Zlecilem wyplate 2 k euro i zlozylem dokumenty dochodu.Podczas oczekiwania na wyplate moje konto zostalo zablokowane.Z suportu dostalem informacjie ze nieprawidlowo gralem mz bonusem.Wyplata byla zlecona z realnych pieniedzy,Suport nie chcial powiedziec nic wiecej tylko ze zlamalem regulamin.Nie gram w kasynach,nie jestem hazardzista,Gdy bym wiedziam ze tyle problemow bede mial z ice casinoi to nigdy bym depozytu nie zrobil.Prosze o pomoc w wyjasnieniu tej sprawy,

Dear IceCasino,

Can you please clarify what happen with the player's account?

Dear Player

Please make a withdrawal request. We cannot make one for you.

Regards

WELCOME. CASINO REPRESENTATIVE, I'M SUBMITTING A PAYMENT ORDER, THE ACCOUNT HAS BEEN REOPENED. THANK YOU VERY MUCH

WITAM SERDECZNIE.PRZEDSTAWICIELU KASYNA ZGLASZAM ZLECENIE WYPLATY,KONTO ZOSTALO PONOWNIE OTWARTE.BARDZO DZIEKUJE

Dear nikolaluczakvul,

Please let us know once the withdrawal has been processed so the complaint may be closed accordingly.

HELLO. A STRANGE SITUATION BECAUSE I HAVE ORDERED A WITHDRAWAL. I RECEIVED THE MONEY ON PERSONAL ACCOUNT, BUT ICE CASINO ACCOUNT HAS BLOCKED BACK AND NO ACCESS

WITAM.DZIWNA SYTUACJA BO .ZLECILEM WYPLATA.PIENIADZE OTRZYMALEM NA KONTO OSOBISTE,ALE KONTO W ICE KASINO MAM SPOWROTEM ZABLOKOWANE I BRAK DOSTEPU

Hello,

We'd like to confirm, the withdrawal was completed on 04:37:04 (UTC)

The account is now permanently blocked upon Casino's decision.

Regards

Hello nikolaluczakvul,

If the money has been paid out and your casino account has no balance, the casino has every right to close your account without any reason given.

As you received the payout, the complaint will be now considered as resolved.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick