Nomini Casino - Игрок испытывает трудности со снятием выигрыша.

Hi there,

On 11/08/21 I applied for a payment at the above casino in the amount of € 350. After several email messages with the customer contact, he last assured on 11/12/21 that the payment had been approved and will most likely be transferred to the specified account on 11/12/21. Unfortunately, I had to find out that until today, 11/15/21, no payment has been made to my account. I emailed customer service again today. He now wrote in English (allegedly no German customer service available at the current time) that there was a technical update on 11.11.21 which led to problems with the payout and we apologize, the payout will be processed as soon as possible.

I find this casino very suspicious. Since I have already read several posts that many had the same problem, I turn to you and ask for help. Thanks very much.

Kind regards

Tony F ******

Hallo,

ich beantragte am 08.11.21 eine Auzahlung bei dem oben genannten Casino in Höhe vo 350€. Nach mehreren Email-Nachrichten mit dem Kundenkontakt, versicherte dieser zuletzt am 12.11.21 das die Auszahlung genehmigt worden ist und höchstwahrscheinlich am 12.11.21 auf das angegebende Konto überwiesen wird. Leider musste ich festellen, dass bis heute, den 15.11.21 keine Zahlung auf mein Konto eingegangen ist. Erneut wandte ich mich heute über Email an den Kundenservice. Dieser schrieb nun auf Englisch (angeblich zum aktuellen Zeipunkt kein deutscher Kundenservice verfügbar), dass es am 11.11.21 ein technisches Update gab wa zu Problemen mit der Auszahlung führte und bitten um Entschuldigung, die Auszahlung wird schnellstmöglich bearbeitet.

Mir kommt dieses Casino sehr suspekt vor. Da ich schon mehrere Beiträge gelesen habe, das viele das selbe Problem hatten, wende ich mich an Ihnen und bitte um Hilfe. Vielen Dank.

Mit freundlichen Grüßen

Tony F******

Dear Tony,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Tony,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.