Rajabets Casino - Вывод игрока задерживается из-за длительного процесса проверки.

I deposit 15000 and with this amount I made 28000 and then 45000.

After after I try to withdraw then they were asking for account verification.

When i withdraw 1000 earlier it was successful and then they don't need verification.

When i deposit 15000 after this they're asking for verification.

I uploaded my all documents.

It was more than 25 days and still my account didn't verifyed.

When i contact them through live chat they give only one answer all the time.

The answer is please wait.

I doubt this application.

I ask others users whom are facing same problem.

They tell this is fake application.

Dear jangrarahul964,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I had done the verification already before this matter.

But after i deposit 15000 and after winning when I try to withdraw they are asking for another 4-5 documents.

I also uploaded that documents.

You can see the screenshot of documents uploaded i share with you in last complaint.

After 3-4 days when I ask for verification status they reply that there is no certain time period of verification.

After 10 days their reply is same.

After 20 days their reply is same.

After this I have doubts on them.

I joined their chat group on telegram.

I found user's with same problem.

I chat with them and they said they do you verification after you lose your all money.

One of user had 60000 winning and this verification is pending since last November.

I think they waiting to for me to loss all my money.

Thank you very much, jangrarahul964, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello jangrarahul964,

I'm Michal and I have taken over your complaint. I have reviewed this case and as my colleague, Petronela stated KYC as well as AML is a very important and essential process.

I understand that the KYC process can be sometimes frustrating, but the casinos need to follow rules and regulations as well, so although I can empathize with you that the whole process can be done more user-friendly or quicker, it is a standard procedure that the casinos are entitled to.

With this being said, I will contact the casino to shed more light on this matter.

Dear Rajabets Casino,

Can you please provide more information on why is the player verification taking so long? Are there any discrepancies with the provided documents or what is the reason for the delay? If the information can't be shared publicly please send it to me at michal.k@casino.guru

Hello there,

The user still did not provide the required documents, kindly contact with live support to get further assistance.

Your Selfie and your bank statements are missing.

Thank you for your response, Rajabets Casino.

Dear jangrarahul964,

Kindly submit the necessary documents at your earliest convenience to facilitate the progression of your KYC process.

Dear jangrarahul964,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear jangrarahul964,

Although it seems as though this issue has been clarified, as we haven't had a further response from you to confirm this, or if you need any further assistance, we are, unfortunately, forced to reject this complaint. I would like to thank the casino team for their cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future and we will try our best to help.

Best regards,

Michal

Casino Guru