RioBet Casino - Игрок не смог заблокировать свой аккаунт.

For a week now I can’t block my account, they’re not letting me do it, just unsubscribing. The limit on losing is only in dollars and there is no warning about it, the chat on the site’s operation does not know about it because they claim that you can configure it, but there are no settings. Yes, and they have a limit on winning.

Уже неделю не могу заблокировать аккаунт , мне не дают это сделать , одни отписки . Лимит на проигрыш только в долларах и предупреждения об этом ни где нет , чат по работе сайта об этом не знает так как утверждают что можно настроить вот только настроек нет. Да и лимит на выигрышь у них стоит. 

Dear Andrei,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Based on our test to this casino, unfortunately, the casino only sets the limit on the USD currency. And blocking (self-exclusion) works only for a maximum 1 year. Firstly, the player should set the blocking for 3 days, and after that, in 3 days, if any bets have not been made, the blocking for 1 year will be available.  And please be informed that this only available for verified players. I know it is not an ideal way to do this, but it’s the only way available in this casino. Hope this information helps.

Best regards,

Satrio

I look from you no good, they cheat with locks and with restrictions on losing

Смотрю от вас толку нет , они обманывают с блокировками и с ограничениям на проигрыш 

Dear Andrei,

Thank you for your reply. I have contacted the casino and asked their clarification regarding this issue. Hopefully, the casino will get back to us soon.

Best regards,

Satrio

Dear Andrei, yes, you have an option in settings to block your account on the longest period of 1 year and after 1 year you will have to repeat this action. However, if you would like to block it forever, please request this block through a ticket on casino website and also let me know your email address associated with your casino account in Riobet casino. 

Dear Andrei, we found your account, so the only thing to do - is to write a ticket to our support team with your request and after that you will be blocked forever. 

Dear Andrei,

Could you please confirm if you managed to block your account? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,Satrio

The account has not been blocked

Аккаунт так и не заблокирован

Hi Andrei,

Did you submit a ticket to write to their support team as the casino asked you?

If you still said what kind of ticket and in what form ....

Если бы ещё сказали что за билет и в какой форме , ....

Hi Andrei,

To block your account forever, there is no other way than to send your email directly to support@riobet.com. I am sorry we could not do much on our side as the casino cannot block/close your account without your permission or without you ask them to close it. Hope this helps.

Regards,Satrio

They didn’t help because you are with them for one thing, all of you who cooperate with these machinists have their own percentage of losing players.

Не помогли потому что вы с ними за одно , вы же все кто сотрудничает с этими машейниками имеют свой процент от проигрышей игроков. 

Why in the casino play fortune my account was blocked without any problems, I asked and they did. In Rio Bet they begin to invent all sorts of fables, it is clear that on purpose they all do it.

Почему в казино плей фортуна мой аккаунт заблокировали без всяких проблем, попросил и они сделали. В Рио Бет же начинают выдумывать всякие небылицы , понятно же что специально все это делают.

Dear Andrei,

As I stated above, to block your account forever, there is no other way than to send your email directly to support@riobet.com. I am sorry we could not do much on our side as the casino cannot block/close your account without your permission or without you ask them to close it.

We have a strong will to solve this case, but you have to cooperate with us and the casino. Could you please forward me the email from casino to sustain your claims, because you said that they are not helping you.

Regards,Satrio

Yes, how much can you write? They have one answer, self-restraint. But it does not work, and it will take a lot of time if it works. I’m writing to them from my account to block but nothing happens, all topics in messages are closed.

Да сколько можно писать? У них один ответ , самоограничение . Но оно не работает да и много времени займет если все таки сработает. Я им пишу с аккаунта что бы заблокировали но ничего не происходит , все темы в сообщениях закрываются.

I can confidently say that this is a Rio Bet casino casino.

Я с уверенностью могу сказать что это казино Рио Бет машейники.

Unfortunately, this vryatli casino can be held accountable as they are shopkeepers. There are no answers to my requests proving the honesty of the casino.

К сожалению это казино на врятли можно привлеч к ответственности так как они машейники. На мои запросы ни одного ответа доказывающего честность казино. 

They just block all correspondence.

Они просто блокируют всю переписку. 

We would like to ask the RioBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of RioBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Andrei,

We have reopened this case even after 4 years because upon reviewing the whole process, it appears that you didn't answer our questions, which we deem necessary. First of all, did you try to block your account in the settings of your player account as the casino advised? Secondly, did you create a support ticket requesting account closure for good? It seems no such actions had been taken. I'm awaiting your reply. Thank you.

Kind regards,

Tomas

Casino.Guru

Dear Андрей,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

Kind regards,

Tomas

Casino.Guru