Viggoslots Casino - Выигрыш игрока был аннулирован.

I deposited €20 at Viggo Slots with a 100% bonus.

I didn't start playing with the bonus and only used my €20.

With the €20 I won at Wanted Dead or a Wild and got €78.

I wanted to pay this out and got this email (attached).

It says that my winnings have been forfeited because I supposedly played slots that are not allowed with bonus credit.

However, NOWHERE on the viggo slots website is it written that you are not allowed to play these slots, let alone any indication that they are.

So I could never have known!

Please help me with this injustice.

Ich hab bei Viggo Slots 20€ mit einem 100% bonus eingezahlt.

Ich habe mit dem Bonus nicht angefangen zu spielen und habe nur meine 20€ genutzt.

Mit den 20€ habe ich bei Wanted Dead or a Wild gewonnen und bin auf 78€ gekommen.

Diese wollte ich nun auszahlen und habe diese Email (im anhang) bekommen.

Diese sagt dass meine gewinne verfallen sind, da ich angeblich Slots gespielt habe, die nicht mit Bonus guthaben erlaubt sind.

Auf der webseite von viggo slots steht aber NIRGENDS dass man diese Slots nicht spielen darf, geschweige denn irgendein Hinweis darauf.

Ich hätte es also niemals wissen können!

Bitte helft mir bei dieser ungerechtigkeit.

Hello loidcasino1337,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Viggoslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Which game did you play which was supposed to be blocked? Did the casino refund your deposited amount? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified and I got my deposit refunded.

The banned game I was playing is said to be Tombstone RIP and Wanted dead or a wild by Hacksaw.

Mein Konto ist verifiziert und ich habe meinen eingezahlten betrage zurückerstattet bekommen.

Das gesperrte spiel welches ich gespielt habe ist angeblich "Tombstone RIP und Wanted dead or a wild" von Hacksaw.

Hello loidcasino1337,

Can you please forward your betting history and communication between you and the casino to nikolas.b@casino.guru for further review?

Dear loidcasino1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.