BC.Game Casino - Игрок не может вывести криптовалюту.

When I try to withdraw it seems Your crypto withdraw and tip permission have been suspended. If you have any questions, please

Dear Prince2272204,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Now my account is fully blocked i am not able to access

We regret to inform you that your account has been locked due to discrepancies and fraudulent activity involving commissions and tips. Our investigations have revealed significant irregularities in your account's usage, particularly concerning accumulated commissions from a provider bug and multiple tips from the same source. Furthermore, it is noteworthy that these commissions and tips were received from a username/email address similar to your own, raising suspicions of potential dual account ownership.

As a result, we have taken the necessary steps to safeguard our platform and community. Your current balance reflects a debt of $600, which you owe to our platform.

For your reference, here are the transaction details associated with your account:

Total Deposits: $65.48

Total Withdrawals: $648.06

Please note that we are unable to offer any further services to this account or any future accounts under your name.

Best regards,

PANDA - BC.GAME

Thank you, BC.Game Casino Team, for your assistance and explanation.

Dear Prince2272204,

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Prince2272204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.