1win Casino — общее обсуждение (Страница 40)

Oh, that's not very user-friendly. Are you certain that calling the bank won't help? Irregular bank statements are quite common in my area. I would certainly consult with the bank.

My 1win account is blocked . I don't know the exact reason behind my account block . How can I recover it ??

Hello, did you try to write an email to the casino why this situation happened? Did you play here with the bonus or not? Do you have money in your player account?

1win DOES NOT PAY AND DOES NOT SOLVE ANY PROBLEMS

1win NÃO PAGA E NÃO RESOLVE QUALQUER PROBLEMA

I can see that you have a pending complaint for this casino, and our team is still waiting for your reply.

Could you please do so whenever possible?

i filed a complaint and casino guru won't publish it. what response are you waiting for, please?

fiz a reclamação e o casino guru nao publica. qual resposta voces estao aguardando por gentileza?

It is published. Just click on this link and reply to our team, please.

Oh yes, now I've seen and replied. I'm sorry and thank you very much for your attention

Ah sim. agora que vi e respondi. Me desculpe e muito agradecida pela sua atenção

No problem at all. Keep us updated here, please.

I already went to my bank and they sent it to my email but I can't see it because it's not time to do it yet.

Ya fui a mi banco y me lo mandaron a mi correo pero no puedo visualizarlo que porque aún no es tiempo para hacerlo

I CAN'T CHECK THE ACCOUNT AND I CAN'T WITHDRAW. NO SOLUTION YET

NÃO CONSIGO VERIFICAR A CONTA E NÃO CONSIGO SACAR. NENHUMA SOLUÇÃO ATÉ HOJE

So, let us know whenever you have some news, please.

We have to wait for your complaint to move forward now, so whenever the casino is contacted, we hopefully learn more.

Okay. Thank you very much. It's not fair what 1Win is doing.

Ok. Muito agradecida. Não é justo o que a 1Win está fazendo.

Hello,

I understand that you accidentally created a second account, so let's work out a fair resolution. As far as I can say, these days we leave the logins and registrations to auto-fill browser features, which can occasionally lead to issues. Well, I hope for the happy end, though.

I already showed them the statement and they gave me a request code about a week ago and I still haven't received a response.

Ya les mostré el extracto y me dieron un codigo de solicitud hace como una semana y aún no recibo respuesta

I believe that soon our complaint team will try to contact the casino, then. Hopefully there will be better communication from their side then.

A moment ago I contacted 1 WIN support and they told me that the funds had supposedly already been deposited into my account and I have received nothing. The same thing happened a month ago and I recently checked with the statement and they gave me a request code and 3 days ago they told me that it had already been released and the funds would arrive within 48 hours. Today more than that time has passed and they tell me that it was deposited successfully, something that has not happened.

Hace un momento me comunique con soporte de 1 WIN y me dijeron que supuestamente los fondos ya se habían depositado a mi cuenta y nada e recibido, hace un mes paso lo mismo y les comprobé hace poco con el extracto y me dieron un codigo de solicitud y hace 3 días me dijeron que ya se había liberado y los fondos llegarían en un lapso de 48 horas hoy ya pasaron más de ese tiempo y me dicen que se deposito con éxito algo que no a pasado

Hello! I hate to step in. May I ask whether the casino ever showed you the transaction ID or provided a way to track it? Because if the money has been sent, there must be some sort of proof to provide to you as a customer... That would, in my opinion, be very appreciated.

No, nothing like that, and when I ask them, they tell me that it's not possible.

No nada de eso y cuando se los pido me dicen que eso no es posible