1win Casino — общее обсуждение (Страница 39)

Greetings brother, you can file a complaint on this same page. In your profile, there is an option to create a complaint thread.

Hermano saludos, la queja la puede realizar por esta misma página en tu perfil sale la opción para crear el hilo de reclamo

Friend, I know they already solved my case today.

It's to tell you about something that might interest you.

Amigo lo se ya resolvieron mi caso hoy.

Es para comentarle de algo tal vez te pueda interesar.

Brother, can you write to me at my number 04243316088 or on Facebook I appear as Giovanni Rodríguez. I have a red sweater.

Hermano me puedes escribir a mi número 04243316088 o en face aparezco como Giovanni Rodríguez tengo un suéter de color rojo

Hello, I'm new to the forum and I want to ask for your help. I made a withdrawal on March 12th of a substantial sum. To this day, 1win hasn't paid me. The day before and the day after, I made two withdrawals of $100, which were paid. I filed a claim with 1win and they gave me the claim code, but every day after, the only thing they say is that I have to wait. They don't give me an email address to write to and they haven't written to me either. I don't know what to do. Thank you for your help. I have everything backed up with screenshots.

Hola soy nuevo en el foro y quiero solicitar su ayuda, hice un retiro el 12 marzo de una suma sustancial , hasta el día de hoy 1win no me ha pagado, un día antes y un día después hice dos retiros de 100$ que si me fue pagado. Hice el reclamo a 1win y me dieron el código de reclamo , pero todos los días siguientes lo único que responden es que tengo que esperar. No me dan correo para escribir por correo y tampoco me han escrito al correo, no que hacer, gracias por su ayuda . Tengo todo respaldado con capturas de pantalla

May I ask if your account needs verification, though? Has the casino informed you about it at all?

If you wish our complaint team to investigate the matter, please follow this link and file a complaint, and we will surely take a look at everything.

I MADE A WITHDRAWAL FROM 1WIN CASINO ON APRIL 3RD AND I HAVE NOT RECEIVED IT IN MY ACCOUNT. THE SUPPORT ONES DO NOT GIVE ME A SOLUTION, THEY ONLY TELL ME THAT THE MONEY HAS ALREADY BEEN CREDITED IN MY ACCOUNT AND I HAVE NOT RECEIVED ANYTHING. COULD YOU HELP ME PLEASE?

HICE UN RETIRO DE DE CASINO 1WIN EL 3 DE ABRIL Y NO LO E RECIBIDO EN MI CUENTA LOS DE SOPORTE NO ME DAN UNA SOLUCION SOLO ME DICEN QUE EL DINERO YA SE ACREDITO EN MI CUENTA Y NO E RECIBIDO NADA PODRIAN AYUDARME POR FAVOR

Franky, not much to add just yet, but the casino should be able to prove the transaction to you. So, what kind of transfer are we talking about, please? Did you try to ask for its identifier?

Sorry for all those questions, but as you can imagine, we have no further inside information and at this point rely on your specifics.

I'll be around to catch up with the answers later.

THEY ASK ME FOR RECENT ACCOUNT STATEMENTS THAT MY BANK CANNOT PROVIDE ME. I ALREADY SENT THEM PHOTOS OF MY APP SHOWING THAT I DID NOT RECEIVE ANYTHING. I SENT THEM MY ACCOUNT NUMBER AGAIN SO THEY COULD VERIFY IF IT WAS THE SAME AND THEY JUST IGNORE IT. THEY TELL ME THAT WITHOUT A VALID FILE THEY CANNOT DO ANYTHING IN MY CASE. YOU TELL ME THAT IF I TRIED TO REQUEST THEIR IDENTIFIER, WHAT DOES THAT STATE IN?

ME PIDEN ESTADOS DE CUENTA RECIENTES QUE MI BANCO NO ME PUEDE PROPORCIONAR YA LES MANDE FOTOS DE MI APP DEMOSTRANDO QUE NO RECIBI NADA LES MANDE DE NUEVO EL NUMERO DE MI CUENTA PARA QUE VERIFICARAN SI ERA EL MISMO Y SOLO HACEN CASO OMISO ME DICEN QUE SIN UN ARCHIVO VALIDO NO PUEDEN HACER NADA EN MI CASO ME DICES QUE SI INTENTE PEDIR SU IDENTIFICADOR EN QUE CONSTA ESO??

And have you already made a complaint?

Y ya realizaste una queja ?

YES I ALREADY DID IT BUT THERE IS NO ANSWER YET

SI YA LO HICE PERO NO HAY RESPUESTA AUN

First of all, can you stop with the caps lock, please? 🙂

Well, I see. So it is actually about missing banking history because the casino claims they could at least investigate if you provide it. Honestly, I quite understand why they insist on the official statement. How come your bank is not able to print you an official document, please?

Are you sure there is no option to get it at least in the form of a .pdf from the app you mention?

From my bank's app I can only download until March 18th, but the recent days would be until next month.

De la app de mi banco solo puedo descargar hasta el 18 de marzo lo de estos días recientes serían hasta el próximo mes

SCAM. 1 WIN DOESN'T PAY. I'VE BEEN TRYING TO VERIFY MY ACCOUNT FOR 25 DAYS TO WITHDRAW 433.00 AND I CAN'T. THEY HAVEN'T SOLVED MY ACCOUNT PROBLEM. SERVICE IS TERRIBLE AND SLOW. DISORGANIZED HOUSE AND INDUCES TO CREATE NEW ACCOUNT AND NOT PAY

GOLPE. 1 WIN NÃO PAGA. ESTOU HA 25 DIAS TENTANDO VERIFICAR CONTA PARA SACAR 433,00 E NÃO CONSIGO. ELES NÃO RESOLVERAM MEU PROBLEMA NA CONTA. ATENDIMENTO É PÉSSIMO E MOROSO. CASA DESORGANIZADA E INDUZ A CRIAR NOVA CONTA E NÃO PAGA

What room is it?

Que sala es ?

1 WIN

hello, about the account verification, this platform takes a long time, in my case it was 45 days waiting, but a warning does not create another account this is illegal .

ola, sobre a verificação da conta, essa plataforma demora muito mesmo, no meu caso foi 45 dias aguardando, mas um aviso não cria outra conta isso é inlegal .

Anderson, in fact, I created it without seeing it, I created the account at the beginning of 2024 and then I didn't access it anymore. when it was November or December I remembered the 1 win and decided to access it but I had completely forgotten that my login was X and I entered with a Y login thinking I was logging in BUT IT WAS REGISTRATION and I didn't realize it. There are so many sites that we don't get. But the HONEST sites inform you at registration that your account exists... then you remember and go to login but the 1 win doesn't, she does it on purpose and the story is long and I reaffirm that this casino is a fraud

Anderson, em verdade, criei sem ver, criei a conta no começo de 2024 e depois nao acessei mais. quando foi em novembro ou dezembro lembrei da 1 win e resolvi acessar mas tinha me esquecido completamente que meu login era X e entrei com um login Y pensando que estava fazendo login MAS ERA REGISTRO e nao percebi. É tanto site que a gente não recirda. Mas os sites HONESTOS informam no refistro que sua conta ha existe... aí sim, vc lembra e vai pro login nas a 1 win não, ela faz de propósito e a história é longa e reafirmo que esse casino é uma fraude

Hello, when you tried to verify yourself, what was the problem please? Were there any documents rejected and the casino didn't want to accept them? 

As for the account, do I understand correctly that you have two of them and the casino somehow guided you to do it?

I will wait for the answer.

Hello, good evening. Excuse me, I have a question. When you're on vacation, how long does it take to return to work? I'm asking to know roughly how long I have to wait.

Hola buenas noches, disculpen, tengo una duda, cuando ustedes están de vacaciones que tiempo duran para volver a trabajar, lo pregunto es mara saber más o menos cuanto tengo que esperarme.

Hello! Good evening.

Regarding your question, it shouldn't take longer than the usual processing time for complaints, which is typically indicated in the complaint's timeline. I suggest keeping an eye on the timer in the complaint you have open, as that should give you an idea of when you can expect a resolution.